Chargeback scammer buying digital goods

[ghunt1993]

I'm fairly new to selling, i had some digital keys i sold (15 of them). 13 buyers left positive feedback after redeeming them.

10 days later the last buyer who bought two codes did a chargeback through paypal. So the funds are on hold. The buyer has not contacted me with problems and even left positive feedback for one of them. 

After some investigation of my own i've noticed he's using multiple accounts all created within the last 30 days and is buying up all digital codes for Steam and GOG he can get, even overpriced ones. 

I have provided paypal with Images of the positive feedback and the email with the code in it. I'm hoping this is good enough.

To add salt to the wound ebay still charges seller fees for chargebacked items. Great!

I used to have respect for ebay and paypal but after this i have none. It seems like i dont have a leg to stand on when it comes to digital codes. The future does not look pretty for digital online retailers. 

Anyone have similar experiences with these types of cases of fraud? if so did you win the case or have any tips?

[lyndal1838]

You are not allowed to sell digitally delivered goods on ebay Australia and as far as I know they have never been covered by paypal.

Not only will you still pay your ebay fees but you will be hit with a chargeback fee from the bank as well.

[ghunt1993]

If it wasn't allowed why is everyone doing it? Regardless of what I sold a scammer is a scammer and it should be easier to remove them from eBay. It's lovely to know how easy it is for them to get away with it. And they are not limited to digital goods either.

[davewil1964]

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@ghunt1993 wrote:
If it wasn't allowed why is everyone doing it? Regardless of what I sold a scammer is a scammer and it should be easier to remove them from eBay. It's lovely to know how easy it is for them to get away with it. And they are not limited to digital goods either.

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I'm sure most drug dealers agree with you.

However, if you list in contravention of eBay policy, then you can't use eBay remedies. So suck it up.

[lyndal1838]

Are you sure the digital listings are on the Australian site?   It is OK on some other sites but not the AU site.

It may be that other paypal sites do cover them also...but not the aU site.

You are right about a scammer being a scammer no matter what you are selling, but you would have seller protection through paypal for most items if you post them by a paypal compliant method.

[ghunt1993]

So you're comparing drugs to digital goods. intelligent.

[davewil1964]

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@ghunt1993 wrote:
So you're comparing drugs to digital goods. intelligent.

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They both destroy the higher intellectual faculties, so yes. And as intelligent as expecting redress when you contravene policy.

[phorum_junkie*]

Dave said exactly what I was thnking.

Digitally delivered goooods are not covered by Paypal which means the onl redress a buyer has is to do a chargeback through their card provider. If ths is what has happened yo have no chance of winning and should have jst refunded straight away to avoid the extra $15 chargeback fee.

I you mean the buyer has opened a Paypal dispute you can reply by saying there is not buyer protection but if you have listed and sold several of these on the Australian site you risk both ebay and Paypal closing yor accounts.