Clarity on the postage service a customer has chosen

[janitorsupplies]

Hey guys,

Does anybody have tips on this issue?

When our orders come through, I have given access to some staff members to jump onto PayPal to print the packing slip and invoice the order on our system. Some of our items are 'free potage' but most are calculated by location using eBay. In the past, all of the items I have sold on my personal eBay have been Free Postage so when I seen on my PayPal packing slips that a charge had been added, I knew that the customer selected Express Postage.

My issue is that it doesn't specify on PayPal or on eBay what service the customer has chosen so when it gets invoiced and sent for despatch, it could very well be missed that the customer has chosen Express and it'll be sent as Standard.  I have to keep double-checking the orders. The only information is the $ amount of postage that the customer paid.

I got on to PayPal and they told me it was an eBay issue and when I spoke to a representative from eBay customer service, they couldn't understand what I was talking about and pretty much fobbed it off.

Are there any ways around this besides making all the items Free Postage. I could be missing something pretty evident here so bear with me!

[tazzieterror]

I have no suggestion for you other than to try finding a different eBay CS agent who might better understand the issue when yoyu explain it to them.  

But I do understand your frustration in the way useful information isn't carried through in different records in what might be described as a sensible way. My pet peeve is eBay's 'Your Delivery Label' confirmation emails, which I receive (usually) just after generating an Aus. Post shipping label in eBay's system.

The email details the total cost incurred for shipping + insurance, but nowhere in its contents tells you which item number or order number it pertains to.  Completely brain dead.

There is a link in the email to reprint the label which you can follow to work out the order details, but for cross referncing or later searching for the particular postage cost incurred in sending something, it's next to useless.