Click & Collect forced opt in.

[go-tazz]

Just received a message on both accounts:

Click & Collect from 26 April

From:eBay

Sent:18-Apr-16 08:00

From 26 April, Click & Collect will be enabled on your account. Click & Collect is a great way to boost your sales by offering an additional level of service. Rather than sending an item to a person's home, simply post it to the Woolworths or Big W address they choose.

So it looks like anyone that has opted out in the past will now be opted in.

I can't opt out via preferences as I haven't got it listed in there,(so I presume I opted out at some time),

As long as they don't put it back in as I wont be using it.

[davidc4430]

it'll prolly end up as there being a sign saying 'click and collect outlet' stuck on the wall next to the lay-by counter and if anyone asks where the fabulous lockers are, they are 'out the back' only staff can access them.(dont actually exist)

saves all that money building lockers doesnt it.

[go-tazz]

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@amber-eyed-girl wrote:

Not quite.

I was recently sent a (genuine) eBay survey about Click & Collect, with questions that were reasonably intelligent.

I expect that those were the results. To be fair to eBay they are polling actual users this year, quite regularly. On topics from what do you want to see more of on eBay through to how useful is Click & Collect (and what would make a buyer give it a try).

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I received the same survey and had to point out that it would be a waste of time and money in my case as the

nearest store is over 45 kms away from where I live.

There is no reason for me to use it as I can access the PO.

So what would Woolies be getting out of this?,(as they wouldn't be doing it for nothing)

[bullitprooftools2016]

How absurd it can be is highlighted in my account when they included my freight only listings in the C&C scheme.  A 351 kg air compressor in a C&C locker.....I'd like to see that!

[amber-eyed-girl]

What they are getting out of it is publicity and a reason for people to shop there. Pick up a parcel (if more/equally convenient than the PO) then...do the grocery shop as it's right there.

Hard to know who is paying who, if eBay put it like this: we will increase traffic into Woolies/Big W, or whatever, and your sales will go up x%

The trial would have been to determine what impact it had on sales for both sides of the deal.

[pennyforum14]

I don't see that there is anything sneaky about it really.  The option is there to remove it, it is easier to add it to everyone's listings and let people make their own decision as to whether to keep it or opt out.  If they left it off by default, there would be people coming to the forums complaining that some people got access to it and they missed out.  I disagree with many things eBay does, but this one is a no-brainer.  If you don't want it (and I don't), you don't have to have it.  Just opt out once you see it on your listings or get the email telling you it is live. (Oh and remember to save the changes when you do, or it won't take.)

[*tippy*toes*]

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@go-tazz wrote:

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I received the same survey and had to point out that it would be a waste of time and money in my case as the

nearest store is over 45 kms away from where I live.

There is no reason for me to use it as I can access the PO.

So what would Woolies be getting out of this?,(as they wouldn't be doing it for nothing)

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Obviously then as a buyer, you wouldn't select that option when buying. If a buyer has a local store and is 45km away from their closest PO, it would be convenient for them. I know it's unlikely there would be a Woollies in a town and no PO, but just creating a scenario to show the other side.

Until recently, small parcels were held at my small back street PO that has easy parking, friendly staff and very little, if any, waiting time most of the time. Larger parcels went to the main PO that is in the main street with no parking, lines out the door and grumpy staff. I did actually contemplate using C&C for larger parcels because even though Woollies is a bit further away than the main PO, it still would have been more convenient in terms of parking and time.

Then when I went to pick up something from my small back street PO on time, and it was a larger parcel, I asked what was going on as I thought it would have been sent down the street. They said no, from such and such a date, all parcels, regardless of size, now come here if you live on the eastern side of town. Residents on the western side of town have to go to the main PO. YAY YAY YAY!

The option to buy using C&C got deleted from my head immediately! I can see how it would be convenient for some buyers, but it's just not for me.

[*tippy*toes*]

Just to add to what Penny said, when you are opted in, you don't have to physically go through and remove it from individual listings. Opting out in your preferences will remove all traces of it from active listings in one go.

[davidc4430]

i'll agree to disagree with you

[englishrosegardens]

To use your own words, Mr Ebay says if you don't like it you don't have to sell here it's bad luck.   

It doesn't matter whether we like how they've done it, that's what they've decided!  To be fair, it may be easier to write the programs so that everyone is automatically opted in and then give us the opportunity to opt out, than to do it the other way round.  That's something we'll never know but it IS a possibility.  They've opted us in to other things before and there wasn't an uproar over it.  I remember opting out of business policies initially because I couldn't get my head around it (my adrenal fatigue was really bad at the time and the logical part of my brain was on a go slow), but then I realised how handy they are and I opted back in as soon as I could on all IDs.

Once it's running properly a lot of us may decide to opt back in to click & collect.  I wouldn't be surprised if AP are renting the space for their lockers in the Woolies stores.  This would make sense because it'd be much easier and cheaper for AP to deliver to the lockers than for a parcel contractor to deliver them to individual residences.  In other words, it's no different to any other parcel locker except that it's located inside a Woolies store and is more secure. 

If they're at the front of the store then Woolies may not get extra business from all the people who pick up parcels, but some would shop while they're there.  While it's at the layby counter in some stores they're more likely to get extra business because people have to walk right into the store.  If AP is paying for the space for lockers, Woolies wouldn't care as much whether people shop there while they're picking up parcels.

[amber-eyed-girl]

Shops always want extra customers. Woolies and Coles are now up against Aldi and are trying everything they can to fight them off.

Woolies also just shafted loyalty reward point collectors by dumping QFF points in favour of shopping cash. Where you need to spend a gazillion million billion dollars to get one Woolies cent...Woolies wants extra shoppers desperately. Lost them in droves.

They are getting back with Qantas over the outcry. But it's still based on converting the new, get one a lifetime Woolies dollars...so yep, they are desperate. Getting eBay traffic would help.