Click and Collect, new monopoly for Australia Post no more couriers

[stackthecards]

Anyone noticed the rules on the new Big W click and collect, you must use Print Postage lables to use it and its now automatically getting added to all Premium Service sellers.

Is this the same as how paypal became mandadory.

What if you send via a courier or send items using regualr mail sevices such as large letter or another service not offered by click n send.

In essence here are the new rules cut from ebays press release I recieved.

We'll automatically add a Click & Collect option for FREE to all of your eligible listings that: 

• Offer free postage
• Offer 0-1 day handling
• Have tracking uploaded
• Meet weight & dimension limits:
• 16kg
• 50cm x 41cm x 34cm 

When you print your postage label, we'll include a unique identifying code in the delivery address.

Woolworths/BIG W use this to process the parcel and let your buyer know they can collect their order. If you don't include the code, Woolworths/BIG W may dispose of the parcel when it arrives at the store and you could receive an 'item not received' defect.

[crazyplacecostumes]

I had a feeling that would be the case. 

So much for freedom of choice in shipping!

[stackthecards]

Yeah problem is theres no option to say you dont want click and collect, i post most my items in large letter form, if somehting doesnt arrive and cause theres no tracking, i cop it on the chin and resend, its alot cheaper than paying $8 for each item and keeps costs down to the buyer and keeps me sorta competitive with the asian (free postage) competition.  Adding $6 to each shirt will wipe me out and make it non competitive.  Only option i can think is to add a few days to my handling time, deliberatly loose my premium seller status and by proxy not get forced to use  the BIGW click n collect.  So essentially offer a worse service on paper just to keep costs down to the buer.  rather stupid really.

[indigorosey · Accepted solution]

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@stackthecards wrote:

Yeah problem is theres no option to say you dont want click and collect, i post most my items in large letter form, if somehting doesnt arrive and cause theres no tracking, i cop it on the chin and resend, its alot cheaper than paying $8 for each item and keeps costs down to the buyer and keeps me sorta competitive with the asian (free postage) competition.  Adding $6 to each shirt will wipe me out and make it non competitive.  Only option i can think is to add a few days to my handling time, deliberatly loose my premium seller status and by proxy not get forced to use  the BIGW click n collect.  So essentially offer a worse service on paper just to keep costs down to the buer.  rather stupid really.

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You can opt out of Click and Collect - http://sellercentre.ebay.com.au/click-and-collect-faqs

Can I opt out of Click & Collect?

If you'd prefer not to offer a Click & Collect service for your buyers, you can opt by going to your Site Preferences in My eBay. If you're using a third-party listing tool, contact them for instructions on opting out. You can also edit individual listings if you don't want to offer Click & Collect for a particular item (for example, because it's too heavy). Look for the check box in the postage and payments section of the listing form.

If you change your mind, you can always opt back in to offer Click & Collect through Site Preferences. 

[stackthecards]

Thanks for that, there was no word on that in the email I received from ebay today it said it was automaticlly going to be applied to all listings that carry premium service.

[stackthecards]

Despite what that says there is no option to opt out in prefrences just spent 15 minutes going thru it all, theres no mention of click and collect in there, if you or  anyone else has found it can you tell me where and under what heading.

[indigorosey]

No problems, I haven't paid much attention to it but was interested to see if it was optional.

Although it might be handy for some customers, adding a fourth party to the buying process might complicate things. Are Big W going to train their staff properly to record and locate parcels? Who is responsible if it gets lost?

Also, it seems if the customer has  a case of buyers remorse they can just refuse to collect it.

What happens when a buyer doesn't collect their item?

Buyers receive a notification their item is ready to be collected once it arrives at the store. If an item isn't collected, it may be returned to you and you may be required to issue the buyer a refund. Buyers who fail to collect an item cannot claim the item was not received.

[indigorosey]

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@stackthecards wrote:

Despite what that says there is no option to opt out in prefrences just spent 15 minutes going thru it all, theres no mention of click and collect in there, if you or  anyone else has found it can you tell me where and under what heading.

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I am not a premium seller so I don't see what you see, but there should be a postage preference heading, just click on them all and see if it is hidden there somewhere 🙂

[stackthecards]

Nah theres nothing under postage or any other option, its not live yet on my acocunt but unless im at the computer when it automnaticlly as they said does go live, i need to remove it asap.

[indigorosey]

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@stackthecards wrote:

Yeah problem is theres no option to say you dont want click and collect, i post most my items in large letter form, if somehting doesnt arrive and cause theres no tracking, i cop it on the chin and resend, its alot cheaper than paying $8 for each item and keeps costs down to the buyer and keeps me sorta competitive with the asian (free postage) competition.  Adding $6 to each shirt will wipe me out and make it non competitive.  Only option i can think is to add a few days to my handling time, deliberatly loose my premium seller status and by proxy not get forced to use  the BIGW click n collect.  So essentially offer a worse service on paper just to keep costs down to the buer.  rather stupid really.

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We'll automatically add a Click & Collect option for FREE to all of your eligible listings that: 

• Offer free postage
• Offer 0-1 day handling
• Have tracking uploaded
• Meet weight & dimension limits:
• 16kg
• 50cm x 41cm x 34cm    

Another option is to change the dimensions in your listings so they don't qualify and change them back if or when you print the label.