Click and Send Billing Question

[clarry100]

We have just received our first batch of C&S Satchels. And have set up our accounts ready to use. So far we haven't had any requirements to use it as the majority of our stuff goes out by regular mail large letter. We only need the satchels for bulkier orders.

In setting up the C&S accounts I cannot see anywhere to link in a card/account to use for billing. We have a bank account/card set up for our trading business and would prefer to use that for all postage (and other) costs.

Anyone any ideas on this?

[bigbrickshop]

How do you do that? I process flat-rate items and own packaging items every day and get an error message if I don't separate them into paid online and pay later.

[peridot55555]

I print out the addresses in Word for all my parcels whether boxes or satchels - I do not like the small print in C&S & the way it's set out

Sometimes I cannot get C&S to work online, so have to pay over the counter so the package is posted quickly - I cannot wait for the whims of the C&S website.

I do print out the address & barcode when I'm going to use C&S & I use sticky tape to stick only the barcode on the outside of the satchel where the PO staff can see it & scan it.

[my_wishes_and_dreams]

I use the ebay satchels and find most times it is easier to go to the Post Office to pay and send them

[davewil1964]

I can't remember the last time I had an issue with C&S.

Use Firefox would be my recommendation

[babylonfuture]

davewil1964.. yup.. I use firefox.. and even internet explorer.. and touch wood.. I've had no issues with C&S for months now.. even longer.

Also.. if you want to use the ebay c&s bags and flat rates boxes.. you can not have them charged to your Australi Post account.. sucks. I was told they never thought businesses would use the ebay c&s bags... ????supposodly why the system does not permit it.

Did you know that if you want to buy stamps etc through the Aus Post website.. you are not able to charge it your Australia Post account... so badly organised at AUSPOST.

[clarry100]

Well... we just created our first 2 C&S labels. Had web site dramas while doing each of them. But did get there in the end.

Paid using our EFTPOS card on-line. That worked OK.

I'm guessing the QR code is how AP can tell its been paid for. The small words there say Postage Paid.

But I couldn't see where I get a tracking number from to pass to the buyer.

Also cannot see where I get a receipt from for my tax records. And also some kind of proof that I sent it.

We will drop these into our local red AP box on Sunday evening.

[bigbrickshop]

If you've linked your C&S account to your eBay ID the tracking number will be automatically uploaded to eBay. The buyer can see it in their My eBay Purchase History. As soon as you pay for the label it is also marked as posted in eBay. In C&S you can also tick a box (just under the buyer's address) to have tracking details emailed directly to the buyer from Aus Post.

When you process the payment you can select to print an Aus Post Tax Invoice or you can print one from the confirmation email. We don't print daily invoices, instead we have it set up to automatically download a monthly report.

If you lodge the satchels over the counter at the PO they will scan the barcodes and give you a lodgement receipt. If you lodge them in a street posting box you don't get any receipt.

[davewil1964]

If you link your eBay ID to C&S, you will be able to get all the buyers' details filled into the relevant fields with a few clicks. The tracking number should also automatically be inserted into your and the buyers copies in sold and purchased.

To get the tracking number now, go to History in C&S. It is the item number. You can also opt to have tracking event advice sent directly to the buyer. I would caution against dropping them in a red box. Until they're scanned, you have no proof of postage.

After you pay, you select what you want to print. One of the options apart from address labels is Tax Invoice.

[clarry100]

OK. Seems we now have the C&S account linked to our ebay account. So next time we need to use it should be simpler.

I guess the list comes from your Awaiting Shipment list. You just select which ones you want to work with.

Most of our stuff goes large letter so only maybe need to use 1/2 per week or so.

Found the tracking number and manually copied that across to the buyer's item. Next time it should be automatic with the linking now done.

Can't see yet where to get the GST tax invoice for our payments. Doesn't seem to be in the email confirmation. That is all to do with the shipping label as far as I can tell.

Thank to all for your help with this.

[bigbrickshop]

In the confirmation email there should be a link to REPRINT DOCUMENTS. Click on that and the first pages will be your labels, then the summary page, then the Tax Invoice. Just select to print whatever the last page number is and that should be your Tax Invoice.