I have had 2 cases opened recently for "item not received" due to Covid19 and slow delivery to USA. What's worse is civil unrest and protests in USA is also slowing postal services there.
In one case, the buyer opened up a case within 3 weeks of purchasing the item. I provided tracking details and contacted enbay asap and they advised that the case would not be found in the buyer's facvour if the buyer asked ebay to step in 1 week later. But, when the buyer did this, despite what i was told by ebay, ebay found in the buyer's favour and paid them cost of the item plus the $40 postage I paid.
Ebay can be so frustrating and I find it disgusting how they can just go into your Paypal account and take your money. They say they are giving sellers support during Covid19 as per their website but I can't see any support for sellers.
I will not be posting any more items overseas until covid19 and mail services return back to normal. I will be cancelling the orders and refunding the money up front. Much better to do this than what I have had to deal with.
You would think ebay would delay the timeframe for buyers to open an item not received during Covid19. Especially when Australia Post is advising that it can take up to 10 weeks for items to be delivered to USA at present. Ebay couldn't care less about their sellers.
