There's no real solution to this one, just need to vent...
So, our business has been deemed non-essential, and we're in lock-down until late September. My employer instructed me to put our store in "holiday mode" and extend handling times to six weeks, rather then end all our active listings. I'd rather have just ended them, but was over-ruled.
And thus does our tale of woe begin...
People are still buying. But, many are clearly not paying any attention to the "Seller is away until.." notice that appears on every item. I'm being beset by "Why hasn't my item been sent?" messages, along with cancellation requests from those who have bought and paid for an item, then read the "Seller is away..." notice.
And there's even been a couple of rugged individualists who have said that they need the item straight away, and are willing to come and pick it up - these ones are actually in Victoria. Y'know, the state where most places are shut, and people aren't allowed to travel more than 5km from their home, etc.
It's horrifying. People just aren't taking any notice at all. I can't believe that people are a) genuinely unaware that Victorian businesses are in a state of lock-down, and b) that people in Victoria itself are so willing to violate the regualtions in order to get (as in the most recent case) a man-cave item that's anything but essential - and that they actually expect me to co-operate with them!
My employer (who, surprise, lives in Sydney) won't end the listings as she doesn't want to miss six weeks worth of sales, but the grief we're getting far outweighs any monetary gain...
Rant over - until the next time I check our messages...
