We had a buyer (FB score = 26) who did not pay. Despite sending reminder messages an invoice and eventually opening an unpaid item case she never responded or paid. Case closed!
Well... that's what we thought!
2 days after the case closed she ordered the same thing again. It has been another 2-days now since the new order. I sent her a message asking if she was going to pay this time. No response.
We have our settings set to block 2 or more unpaids in 6-months, so she clearly hasn't exceed that but will this time around.
Just thought this was very strange behaviour.
