Hi all, in april I sold an item to a buyer who never responded or paid, so I had to cancel out the order. The fees were $440, which ebay said would be applied to my account within 24hrs. this never happened.
Said I could use up the $440 for 'selling more items on ebay'. Never agreed to this. Will never happen as I don't sell much of anything on ebay. I needed this money refunded to my credit card.
I then sold another item in June and would have assumed that would use up the credit on my account, but was not. Instead they are implying I should use up $440 worth of ebay listings, not being used as the commission fees. Incredible really. They charged me another $440 for that item. So I am $440 out of pocket basically. I don't sell many items or list many at all so to use up $440 worth of funds in insertion fees would take me a decade.
They don't respond, have no way of getting my $440 back.
Lodging with the ACCC now.
cheers!
