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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Resolved! Hi, I am trying to list an item for sale and need to delete the "Compatibility" section

Hi,I am trying to sell an item and added the 'compatilibity section' to my advert. I now realise this was a mistake and want to delete the info I provided there. I have tried several times to no avail. Can someone please advise me on how to delete th...

User avatar by • Community Member
  • 268 Views
  • 2 replies
  • 0 Helpful

how do I get a refund for an unused label after the 5 days???

I have just sold my second thing on ebay and the label cost was $54 more than the estimate given by Australia post through the ebay site. I was not prepared to pay the extra and neither was the buyer so I cancelled the transaction. I inadvertantly wh...

User avatar by • Community Member
  • 339 Views
  • 5 replies
  • 0 Helpful

Does anyone have any idea how to contact ebay au support please?

Does anyone have any idea how to contact ebay au support please? The ‘contact’ at the bottom of the help pages disappears when signed in and if I try when signed out it takes me to the chat options page but every single one results in the same "Unfor...

User avatar by • Community Member
  • 502 Views
  • 8 replies
  • 0 Helpful

It would appear I now have to make a decision, do I stay with Ebay or leave? Ebay forced new payment

Ebay is telling me, to continue on Ebay, I MUST accept their new payment structure and will not be able to use my PayPal account anymore. More over, their new overall fees are more than my current Ebay and PayPal fees combined. Whilst Ebay has been a...

Under your new policy does this mean that an established private seller of can no longer sell coins

Under your new restrictive policy does this mean that an established private seller who has been selling coins via the site for many many years with a 100% record can no longer do so ???? Is this correct ?? if so why? I am sure many other non busines...

Resolved! How long do I give a buyer to pay for the auction they won?

It will be a week tomorrow since the auction ended, and I've noticed in their feedback another seller put in positive feedback saying "Still waiting for payment" So I'm not feeling overly confident about this sale. How long do I give this buyer befor...

User avatar by • Community Member
  • 329 Views
  • 3 replies
  • 0 Helpful

What should I know when selling phone cases on eBay?

Hi eBay communityI'm planning to start selling phone cases on eBay Australia this year. My plan is to import them from China and starts selling domestically within Australia. For selling phone cases, I'm wondering if you guys can share your experienc...

User avatar by • Community Member
  • 1102 Views
  • 12 replies
  • 0 Helpful

Seller wanting ridiculous proof of faulty item

I purchased a small alarm clock. Problem was that it went through a set of 4 batteries every 2-4 days, so was proving very expensive. I advised the seller, who promptly asked me to 'send a video showing the problem'. I went back and forth a number of...

User avatar by • Community Member
  • 725 Views
  • 12 replies
  • 0 Helpful

Advice on Stolen Item

Hi community, Hoping you are all well and sales are not too bad for you all. I have a situation I have not experienced as a seller before that I hope you can help with. Yesterday I received an eBay message from a buyer who had just received an item e...

possible phone app scam

got a funny message today on my eBay phone app , saying that eBay is no longer using papal for payment, the message directs you to give them your bank details so eBay can pay directly into your account, I SUSPECT ITS A SCAM, anyone else experienced t...

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