Customer no longer wants stained dress and wants a refund

I sold a dress to a customer and stated on the description that there was a stain on the dress front and back. Plus I had taken photos of the stains but she said that she could only see the stain on the front and not the back. She now wants a refund. What do I do? Even though I feel I've done everything right in the listing. 

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Customer no longer wants stained dress and wants a refund

Honestly, on this one I would accept the return. I think some others may disagree since technically the dress was as described and the buyer missed some details, but eBay's used clothes policy actually states that items need to be stain-free (link: https://www.ebay.com.au/help/policies/prohibited-restricted-items/used-clothing-policy?id=4281 )

 

Change of mind may be the most appropriate type of return, if you agree to it, since the buyer is acknowledging that they bought the dress knowing there was at least one stain, in which case the buyer would need to pay for shipping (and you don't have to refund initial postage costs if they were listed separately). 

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Customer no longer wants stained dress and wants a refund

If your description and photos clearly show and describe all the stains then there would be no grounds for a INAD claim on the basis of stains.

 

If she opens an INAD claim stating stains then you should be able to get ebay to close in your favour.

 

Has she opened a formal return claim yet or is this only thru messages?

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Customer no longer wants stained dress and wants a refund


@digital*ghost wrote:

Honestly, on this one I would accept the return. I think some others may disagree since technically the dress was as described and the buyer missed some details, but eBay's used clothes policy actually states that items need to be stain-free (link: https://www.ebay.com.au/help/policies/prohibited-restricted-items/used-clothing-policy?id=4281 )

 

Change of mind may be the most appropriate type of return, if you agree to it, since the buyer is acknowledging that they bought the dress knowing there was at least one stain, in which case the buyer would need to pay for shipping (and you don't have to refund initial postage costs if they were listed separately). 


Well I'm now educated on this point. So even if you declare stains it cannot be sold.

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Customer no longer wants stained dress and wants a refund

@Digi

 

Thats a nice piece of info. Thumbs up ๐Ÿ™‚

 

Melina.

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Customer no longer wants stained dress and wants a refund

Tell the buyer you won't allow a return for the stain and they might decide to tear/damage the fabric and return it for that reason.

Easier just to offer a change of mind return, despite the seller being within their rights to refuse a return.


NEVERMIND ON TROUBLES!!! LET'S DO HOBBY!!!
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Customer no longer wants stained dress and wants a refund

Sad and all kinds of wrong, but thatโ€™s what it comes to here in many instances. However In this instance Iโ€™m also very aware of Digiโ€™s post.

 

Weโ€™ve written off just under $400 in the last 12 months, mainly because of buyers not reading, and/or misusing an item, which is not always so easy to prove, especially with eBayโ€™s unbalanced leaning towards buyers. What we know and what we can prove are two different things when it really comes down to it, and the process is troublesome with an almost predictable, negative outcome in many cases.

 

If the status quo doesnโ€™t change too much in any given 12 monthly period, itโ€™s sufferable, and we see it as the cost of doing business on a playing field where the referee nearly always becomes the 12th man for the visiting team. Sadly too, these cost are incorporated across our inventory, which means that as usual, the good, honest majority of buyers pay the piper.

 

The trouble with my attitude, especially when combined with that of eBay is that the โ€˜Grub Buyersโ€™ are quick to catch on. Fortunately for us though, we deal in items where we donโ€™t come across the opportunistic types too often.

 

I wish you well OP, and I hate being negative, but I just see the whole thing costing you more if you take the buyer on.

 

Melina

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Customer no longer wants stained dress and wants a refund

Thank you all for your feedback and help. Iโ€™ve sent her a message to say Iโ€™ll refund the cost of the dress of $9. I havenโ€™t heard back from her but this seems to be a common thing too. Yes eBay are on the buyers side.
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Customer no longer wants stained dress and wants a refund

Check her feedback left for others and see if there is any idication she makes a habit of this. 

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