Customer returned wrong product

[bella_wedding_accessories]

I have had a customer ask to return items due to not being the color they wanted.  I have just received the items and one of the items is not even mine.  I have never stocked this particular style, so I think they are just trying to pull a swifty on me.  How do I proceed without them giving me a bad rating?

[bella_wedding_accessories]

I have been trying to see where you can look up a seller's "sold" items like you suggested, but cannot seem to see where they are listed. Can you tell me where abouts the sold items show please?

[twyngwyn · Accepted solution]

🙂 Look at one of the other seller's 'items for sale' then on the left click on 'sold items'....(you need to know your buyer's f/b number).... keep buyer's messages....it just might 'save' you

[designers*n*more]

Click on the other seller's I'd. Click on View item For Sale. On the left of screen scroll down and you should see "Completed Listings". This is where the sold/unsold items will be.

[bella_wedding_accessories]

Thank you, I have found her purchase, so I will be able to let her know where she needs to return it to  🙂

Thanks for your help  

[bella_wedding_accessories]

Thanks also cadam2010, your information is also a great help, thanks for taking the time to help me out, much appreciated 

[twyngwyn]

Buyer's error....make sure you are not 'out of pocket' for her mistake...good luck 🙂

[bella_wedding_accessories]

I processed her refund for my item, less the cost of postage to return her other item and sent her a message with the seller's name that she bought it from and she sent back a "thank you and sorry for inconvenience", so sounds not to upset with the whole issue.
Fingers crossed for no negative feedback.  Once again thanks for your help 😄