Customers cannot pay because shipping does not appear in invoice.

[trailer-board-paradise]

This is an ongoing issue and has resulted in losing a sale.

Despite my sending an invoice with shipping information and cost, the customer cannot pay. They are advise there is no shipping information and hence are prevented from paying.

I have another similar issue where the shipping amount cannot be adjusted in the invoice. I called Ebay customer service on that one and thye could not rectify agreeing it was "weird".

[bakeandfry]

Mmmm, out of curiosity, are the phone app users getting an error saying something along the line of- error, does not support app, log into ebay.com.au???

[mccrae2007]

I just answered a similiar question on the same problems I have been having:- 

"I have had several issues with Buyers telling me that they cannot pay. 

I have resent invoices and still nothing for them to pay.

After lots of investigation I have realised that after changing some of my postage policies, much of the information has "dropped" off.

My issue seems to have been the "postage option" 

I changed the invoice to "standard delivery" and all went through fine on the last problem item"