DSR ratings and general ebay feedback

[danemoderne]

I would like to share my thoughts in regards to the feedback, or more importantly the DSR (detailed seller ratings).I'm a top rated seller and have been for some time. I don't support this program and I will list the reasons why:Computer generated system of DSR rating, or the stars includes the following:
Item as described - I wander how can one rate the description as neither accurate, or inaccurate. It is either accurate, on inaccurate.Postage and handling charges - these are clear right from the beginning of the listing to all the buyers to see and decide whether is affordable for them. So to have this option as a 5 star rating is completely outrages. Buyers don't have to bid, if they don't agree with the postal charges.

Communication - It is very important to communicate from both ends. This rating should also be removed as it simple to express how you feel in your feedback.Postage time - Sellers have no control over how long it takes for the item to reach its destination. So, once another ridicules optionthat forms DSR rating. 
Filling the DSR ratings is also subject to an error, simple human error which occurs all the time.It is also a subject to malicious manipulation. I don't say this lightly, but it has happened to me before.Also if the buyer happens to be disgruntled about the item description, or postal charges they are likely to give you a low score on all 4.
I strongly feel that ebay should go back to the old way of operating, when the sellers simply sold stuff and this level of competitionwas not as evident as it is now.Also there is no protection here for the seller, once when item is sold if it has not been paid for. You have an option of starting an unpaid item strike.This is complete nonsense, as if the buyer was going to pay, they would pay anyway. I not only sell, but also buy from my ebay account.I have never left anyone a negative feedback as I have on most occasions resolved my issues with the seller. This tool (negative feedback)that is only available for a buyer should also change and only became an option if all the other measures have failed.

Please feel free to post your thoughts and thank you for reading!

[tstore]

This thread is more than 2 years old! Also take away DSRs and they can still do what you say by leaving you less than positive feedback. Therefore, what is the point of your post?

[davewil1964]

Apart from the fact that the information in this 2 year old thread is no longer current, as the rules have changed since then.....

[nevillesdaughter]

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@crypsynight wrote:

Not true, the buyer can revise it if you send them FB revision request. Of-course, they must want to change it.

How do you figure that one out, when they left a positive feedback. How do you revise a positive feedback?

Ebay rang me (yes, surprised me too! 🙂 ) after buyer contacted them, and advised me the only way i could get the 1's removed was to fully remove the feedback as DSR's couldnt be changed.

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What an eBay rep tells you and the actual truth of the matter are often 2 different things. I recently had a buyer leave positive feedback, but trashed the "item as described stars" for an item she had never seen - she backed out of the sale before the item was posted because "my friend says it looks like a fake", despite the fact that I said I would refund fully if found to be a fake.

The first eBay rep I spoke to sympathised but said there was "no facility for the removal of DSR ratings". I asked to speak to a supervisor to which she responded that she would put me through, but "a supervisor won't be able to help either because it can't be done". Five minutes later the offending 1 ot of 5 for "item as described" was gone....

The lack of consitent  information and advice is one of my biggest complaints about eBay - the left hand never seems to know what the right hand is doing. Witness the number of trhreads regarding the new so-called defect system to see the different versions that different (very experienced) sellers have been told.

It seems to me that eBay just keep coming up with more and more ways for buyers to judge/rate sellere - feedback, DSR's, "defect system" (that now counts a neutral dot or 3 out of 5 as unacceptable), while a seller cannot publicly say anything about a buyer that's driven us nuts! I even saw someone on one of the boards suggest an extra DSR category for packaging and presentation! All we have is the unpaid strike and the BBL - only implemented after a deal has gone bad, and of limited help in warning others.

I work hard at customer service but have a constant fear that 1 disgruntled buyer could bring it seriously undone..

Here endeth the rant....

Marina.

[harley_babes_hoard]

Why can't mods block these darn threads that are more than 6 months old.

[bede3823]

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@thesoulyearns wrote:

Just received 10th feedback so eligable to see the DSR... not good. 4.4 for item as described and 4.6 for communication... I'll be having restrictions at this rate. Maybe I was doing something differently in the beginning, but I'm probably one of the more honest sellers out there. I won't be happy if it gets worse from this point on but what can you do...

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koalablue is rght. Just keep doing your best and you'll be right.  I contact buyers to thank them for their purchase. Then i message again to confirm the item has been sent.

If you describe your items accurately and post them within a day or two, the DSR's should be fine. Barring any unforunate incidents with nasty or ignorant buyers.

[davewil1964]

I'm sure soul has worked this out in the last 2 years, as the ratings that gave those DSRs have dropped off as have the ones that replaced them, and they now have a healthy 4.9 across the board.