Day 4 of Unpaid Item case - should I close?

[aj111003]

I sold an item on my other Ebay ID on the 23rd Oct.

Chased up payment the 28th Oct.

Buyer then contacted me on the 29th Oct for my bank details and I supplied them on the same day.

I sent a follow-up email on the 1st Nov asking if payment had been made

No response & no payment so I lodged an unpaid item case on 2nd Nov.

6th Nov I received an email from the buyer saying she hasn’t received my bank details.

So I decided to contact Ebay customer support to check if there was any problem with my emails or her receiving my emails or if there were any technical problems on the days I had sent the emails. (Thinking maybe she in fact did not receive them). They confirmed there were no issues with mine or the buyer’s emails and confirmed that the buyer should have received my emails and that they could clearly see that I had sent my bank details to the buyer.

So I proceeded to send an email to the buyer today advising that I did fact send 2 previous emails (one which included my bank details). I again provided my bank details and told the buyer that as there was a unpaid item case open  which was due to close today, she would either need to have the money appear in my account by 5.00pm today or pay by other means such as paypal.

Her response at 12.42pm was in capital letters, “i DONT KNOW WHAT HAPPENED ILL PUT IT IN TODAY”.  

I’ve just checked my account and there is still no payment.  What should I do just close the unpaid item case when the time is up or should I just wait till tomorrow morning and check one last time then close the case. I have no problem with closing the case, I am just worried that if the bank deposit payment appears in my account tomorrow I will then need to somehow refund her? What should I do? Has anyone had this happen to them? Just need some advice.

Thanks,

BTW – I do have all the necessary blocks in place.

[digital*ghost]

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@ginab5623 wrote:
In my case the buyer says that they have paid by dd. but did not supply me with receipt of payment when I requested this. I opened an unpaid item case and it has automatically been closed. What feedback am I suppose to give. Do I get a strike? What do I do now?

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It depends on the reason why the case was closed - if it timed out (which happens 31 days after the date of sale), there's nothing more to do, though I believe that means the final value fee isn't credited back. The only other reason a case will close automatically is if payment has been recorded by eBay, such as if the buyer paid via PayPal or (possibly) it was marked as payment received by you. 

In either of those scenarios, no one gets a strike (it's the buyer who usually gets a strike for non-payment), and if it timed out, as far as I know no one can leave feedback (if you manually close a case without payment, feedback options disappear for both the seller and buyer, and a seller can only leave a buyer positive no matter what, anyway). If they did actually pay, then feedback options should remain available for around 60 days from the date of sale - if they didn't pay, that's pretty much the end of it.