Default Invoice Info Incorrect

[nmrgeelong]

I have noticed in my last three auctions, that the automatic invoice that ebay sends the seller have had old information in them about my bank details and phone number etc. I had searched through the forums to find how to fix this, tried to update the details to reflect my current banking and phone numbers but for some reason they still keep sending out my old details. Please has anyone else had this problem and how did you fix it?

[nmrgeelong]

Err, I meant to write, the default invoice that ebay sends to the "buyers" is incorrect

[the3coopers]

This is something that needs to be dealt with over the phone to eBay.

Go to Customer Support (top right of this screen), choose "Contact Ebay" tab. Then mouse-over "Selling" then click on "Technical Issues or Sitye Problems"

Finally, click on Call Us and get a WebPin and the phone number.

[nmrgeelong]

Thanks for that info.

I had them call me and though after half an hour of trying different things, they could not work out the issue, however they are working on it and will call me back once they have worked it out.

In the meantime, I found how to fix it, the problem was not an automatically generated invoice, rather the automatically generated "Buyer Success" email which lets the buyer know that they have won the item, and the next step is to pay.

The problem was the custom message I added to it which contained the old info which I just edited and now everything is sweet.

For future reference for anyone who has this problem, the way to fix it is to, go to 'my account', on the left click on 'Manage communications with buyers' then mouse over the 'Buyer wins item' icon, then to the right and down a little you will see a link to 'add a message'. Click that and you will be able to edit the old info or delete it altogether.

Regards!!