Thanks everyone for the advice.
I checked my defects and had five on one account for sale cancelled due to "item not being in stock or chose not to ship it". or words to that effect. I knew this was not right as I have only cancelled one item ever for this reason ( after searching for two hours and yes it turned up a week later pushed in behind something else ) I contacted CS about this and after a bit of argy bargy and transfer to different department, convinced them to check the records. When they did this they found only one item cancelled for the stated reason. Another of the five was for refunding the customer without going through ebay ( new ebayer purchased duplicate items by mistake ) and the other three where for "purchased by a buyer from a country I dont ship too ". All of these where because after the buyer found out the shipping cost they wanted to cancel the transaction, and that was the button I chose. It didnt matter back then what button you clicked and that seemed reasonable. I also had two dodgy neutral feedbacks that I had tried to have removed before.
THE IMPORTANT BITS OF INFORMATION the CS person gave me where
1) Ebay HAVE been experiencing a lot of problems with defects showing when they are not supposed too, for things such as partial refunds for combined post and different reasons to those stated in defect system.
2) Ebay WILL NOT BE BACKDATING defects for the last twelve months ( as planned ) but base it on seller faults from 1/5/14
3) Listing "item purchased by a buyer from a country I dont sell too" as a a reason for cancellation IS REGARDED AS A DEFECT
The CS person who I spoke to was in a different department to front line staff and seemed to know a lot more than the normal CS people. She immediatly removed the Neutral feedbacks I had tried several times to have removed so knew how to kick but...t when needed. This all leads me to think the above info may be correct.
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