'Defects' Becoming More Buyer Personality than Seller Performance

[cmcoins2000]

Two instances of 'defects' on my Seller Dashboard are of concern.

First instance is a 'defect' for 2 items which were mutually cancelled (due to the buyer in Chile not willing to pay the relevant postage asked for by PayPal Policies).

Instead of just asking for a refund - having agreed to the cancellation - the buyer immediately opened an 'item not received' through PayPal.

A full refund was given - of course - the transactions were cancelled.

The 'item not received' defect stands.

Second instance is a buyer leaving positive feedback QUOTE 'A splendid exotic pendant arrived in mint condition'. UNQUOTE.

This feedback was accompanied by a 'defect' of 'item not as described'. ?????

Seems the system is more buyer personality than seller performance and begs the question of how on earth it can be of use to help sellers 'lift their game'.

[davewil1964]

I'm just waiting for you to post something positive. Every post of yours, including those on the PS board, have been negative. Why do you bother selling on eBay?

[pennyforum14]

You took the words right out of my mouth, lol.

[honest.johns.phones]

Yeah eBay CS has really got my goat if you hadn't figured that out. Until I discovered these boards last week I've had no avenue to see other sellers frustrations nor a forum to vent my own. But im de-steaming at a fast rate and apologise if it's getting you down.

As for "Why do you bother selling on eBay?" its been heavily influenced by the $23,000 - $33,000 I turn over each month.

[honest.johns.phones]

Oh reflecting, we had a laugh over at the aussie post scam thread, so not every post has been doom and gloom eBay CS 🙂

[li.vish]

Hello, everyone. This discussion is getting a little heated. Could we please communicate with a more civil tone. Thanks!

[letscleanupmycupboards]

I thought that under the new rules, postage charges were no longer a "counted" part of the DSR system?

[cq_tech]

That's only if you provide 'free postage'. If you charge extra for postage, the DSRs become active and are then counted.

[letscleanupmycupboards]

So if I overcharge postage but factor it into the price, it's all good? What a ridiculous system.

[chameleon54]

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@letscleanupmycupboards wrote:
I thought that under the new rules, postage charges were no longer a "counted" part of the DSR system?

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I have just had a low feedback buyer from overseas question the postage quote I gave them on an item ( at cost, no extra charges ). Normally I would try to work with them and explain the cost. NOT TODAY  - straight onto the blocked bidder list. With the new defect system I cant afford to take the risk. THANKS EBAY, one less sale for me, one less commision for you. One unhappy buyer, one disgruntled seller. Everyone loses.

[peridot55555]

Tongue in cheek - I wonder how a 'class action' would go against eBay, for everything where eBay is discriminating against sellers?