Defects - do you block buyer

[dazzlingrosettes]

What are you sellers doing with buyers who have given you great feedback, but get a defect for item not subscribed.

Or any other defect. Do I block them or what. I have one.  

I am now not worrying about buyers not leaving feedback, as we won't get defects from them.

If defects keep up with buyers, us small sellers may all be history. 

[dazzlingrosettes]

Hi, It says in the download report that 1,2 or 3 item not as described , so we really don't know which it is.

Thank you all for your answers, will think about blocking, its a maybe  or mabe not?.

cheers

[van_werkhoven]

Leaving a 4 is fine, but leaving a 3 is a defect according to ebay. If you have left a 3 on a sellers DSR, you have given them a defect as far as ebay is concerned. I know what you're saying about nobody being perfect, but as far as ebay is concerned, average is a failure, every single transaction must be considered outstanding.

The difference between three and four is one is a defect, the other is not, so that allows us to tell which is which.

I agree with the person upthread though. I have gotten 3 stars on descriptions because they liked the item enough to keep it but wern't thrilled with it (personal taste) and there are still people like the one above who believe everyone is average unless they do somethinbg outstanding, which is correct, but will rack up defects quickly.

[*stuff*books*]

I bought a golf glove and received a size smaller then I normally take and sent a message to the seller via item not as described,(the

glove fits fine and I have no problems with it).

I just wanted to make them aware that a mistake happened and that I was happy with the glove that I received.

They immediately apoligized and sent the correct size as well.

I left them five stars for all,as I know I'll also get the correct glove

So does this mean that the seller is going to get a defect for doing everything right by fixing the "defect"?

Mistakes can happen and they shouldn't involve a defect if it's fixed.

In the future I'll message any seller instead,(which I should have done in the first place).

[foxette-in-sox]

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@cmcoins2000 wrote:

Yep. Simply block them.

'Defects' seem to be a buyers 'mood' - rather than an honest critique of a sale.

You can do without the 'moody' ones.

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With all due respect Helen, I beg to differ-well, in my case lol

If I receive an item that was described as fantastic but is average and a bit meh, is packaged halfheartedly, there has been no response from seller in relation to a question or comment, the seller didn't post for say a week after purchase and payment but handing time and distance should have seen receipt of parcel much earlier and I'm not exactly jumping for joy at the overall transaction, then I would give only 3 stars.

EBAY need to recognise 3 stars as AVERAGE and NOT a defect.

And I am not going to give a seller 5 stars for an overall AVERAGE transaction-nothing to do with 'mood'.

Having said all of the above, I rarely give less than 5 stars for everything unless I give a neg, in which case it would be 1 star for everything.

[black*poppy]

That's a point.... can you get a defect

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@*stuff*books* wrote:

I bought a golf glove and received a size smaller then I normally take and sent a message to the seller via item not as described.......

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for a buyer messaging "Item not as described"?

[digital*ghost]

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@lou*sbloomin*garden* wrote:
So your saying that a 4 can result in a low DSR......?

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No, I'm saying I personally don't see the point in leaving less than 5 stars if there was nothing wrong with the transaction. 

I don't care if "nothing's perfect", how can I demand perfection from sellers, and what do I base that on? My standards? Some unknown factors? What I care about is the seller listing and describing an item accurately, and sending it to me within their stated handling time, and as I said, if they fulfilled all expectations on that front, less than 5 means I thought they could have done better. If I can't think of a way for them to have done better, I find no justification for less than 5, that is all. (And by 'better', I don't mean something like posting the same day when they mentioned clearly and up front in the listing that they had a 5 day handling time - it's not my place to question the seller's handling time, or be disappointed it's not the same as someone else's, just like if I read the condition of the item and it arrives in exactly that condition, I have no basis for marking the description down). 

[cmcoins2000]

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@foxette-in-sox wrote:

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@cmcoins2000 wrote:

Yep. Simply block them.

'Defects' seem to be a buyers 'mood' - rather than an honest critique of a sale.

You can do without the 'moody' ones.

---

With all due respect Helen, I beg to differ-well, in my case lol

If I receive an item that was described as fantastic but is average and a bit meh, is packaged halfheartedly, there has been no response from seller in relation to a question or comment, the seller didn't post for say a week after purchase and payment but handing time and distance should have seen receipt of parcel much earlier and I'm not exactly jumping for joy at the overall transaction, then I would give only 3 stars.

EBAY need to recognise 3 stars as AVERAGE and NOT a defect.

And I am not going to give a seller 5 stars for an overall AVERAGE transaction-nothing to do with 'mood'.

Having said all of the above, I rarely give less than 5 stars for everything unless I give a neg, in which case it would be 1 star for everything.

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With all due respect you are allowed to.

Not referring to those that use the 'star' system for the benefit of a sale - but those & they are there - that either can't be bothered considering or just willy nilly throw a click.

Given the number of 'positive feedbacks' accompanied by low DSRs there is something going on - have them myself.

Bit like visiting the physio with my OH this morn.

Post total knee reconstruction.

Sweet young thing sits there and asks him 'on a scale of 1 - 5 how would you rate the pain.

Suppose 5 is agony - 1 quite comfortable.

Looking bewlidered I said to him set the scale - when asked again you have something to go on.

Better or worse.

All up if I am happy with a sale positive feedback works for me - why cloud the water - either happy or not - it was my decsiion to purchase.

[englishrosegardens]

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@lou*sbloomin*garden* wrote:
So your saying that a 4 can result in a low DSR......?

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You are kidding, aren't you?

If all your buyers only gave you a score of 4 for every star, your stars would all show at 4.0, rather than your current 4.9, 5.0, 4.9 & 4.9.  4.0 is NOT a wonderful look, in my opinion!

If you score someone as 4 out of 5, it's the same as giving them 8 out of 10, or only 80 out of 100.

[go-tazz]

Note: As of 20 August 2014, a new measure - the transaction "defect rate" - replaces the four individual detailed seller rating requirements in evaluating seller performance. This new rating may impact your status.

The following transaction-related defects affect your defect rate and seller status:

• Detailed seller rating of 1, 2 or 3 for Item as described
• Detailed seller rating of 1 for Postage time
• Negative or neutral Feedback
• A return initiated for a reason that indicates the item was not as described
• A PayPal Purchase Protection case opened for an item not received or an item not as described
• An eBay Money Back Guarantee (previously known as eBay Buyer Protection) case opened for an item not received or an item not as described (only used for US, UK and German seller standards programs)
• Transaction cancellation by the seller when the item was out of stock, or sold to another buyer

http://pages.ebay.com.au/help/policies/defect-removal.html#guidelines