Delivery Times

[caladan71]

Once again problems with delivery times, buyer purchased 2 items on 28/2 posted 1/3 according to buyer email ebay advised they would receive item by 7 March - bearing in mind 2/3 March weekend and 4 was Public Holiday delivery from WA to Victoria would be lucky for by 7 March.  Buyer inists ebay told them it would be received by 7 March, I advised as it was a large package they should check at local post office response "why should they ebay said it would be delivered by 7 March" 

They have left negative feedback which I have responded to saying it can take up to 6 business days excluding weekends. I messaged the buyer on the day I posted to say it had been posted and to allow up to 6 working days excluding weekends and holidays, not much else I can do.

Why would they think that it would be delivered by 7 March - they insist that ebay said it would be

[the_hawk*]

It would depend a little on what time you posted the item on the Friday, if posted in the morning it would have been on a truck or train over the weekend and on its way I would think.

What day did it arrive?

[foxette-in-sox]

It clearly shows delivery as being 6 business days.

Unfortunately,what it also shows in the listing itself is free postage but $4 in postage cost.Maybe give them a call.

FREE POSTAGE ON THIS ITEM

[cathy1971]

Fox the first item was free post and the second was $4 so that what seller charged.  What is Your handling time?  This is what e-bay uses to estimate delivery of the order.  This is what the buyer sees.  Yes they have been a little hasty leaving feedback and they should have contacted you.  It is frustrating when buyers don't contact you first.  Have you tried e-mailing the buyer?

[twyngwyn]

my lowest score is for postage handling time & I do at least 2 mailruns per day....most of my postages are in envelopes so I know they go by air...2 days from Adelaide to Tassie...3 days to far north Qld....but I do wonder about people leaving f/b using mobile apps...it doesn't make any sense to me??

[foxette-in-sox]

Cathy,BOTH items have FREE POSTAGE in the listing itself-have a look,last line.

I know its off topic but just wonder if OP realises they have done this.

[cathy1971]

Sorry fox I didn't read the second listing all the way down the bottom.  I am as bad as some buyers not reading all the description lol.  

It should be free post if is says in description.  Maybe the OP doesn't realise they have done this.  

Still the buyer is a bit quick to leave a neg.

[oldworldlady]

It's a brand new buyer, by the looks. I bet they still believe everything eBay tells them. 😞

They probably have no idea what the effect of a neg (or two) is, either.

[thesoulyearns]

Once again problems with delivery times, buyer purchased 2 items on 28/2 posted 1/3 according to buyer email ebay advised they would receive item by 7 March - bearing in mind 2/3 March weekend and 4 was Public Holiday delivery from WA to Victoria would be lucky for by 7 March.  Buyer inists ebay told them it would be received by 7 March, I advised as it was a large package they should check at local post office response "why should they ebay said it would be delivered by 7 March"

...

Why would they think that it would be delivered by 7 March - they insist that ebay said it would be

If you look at the postage section of the birthday party listing, eBay states that the item should arrive within 5 business days from cleared payment, making a 7th of March delivery time expectable or at the very least an 8th of March to account for the public holiday. Some people judge solely based on that, so you might be best changing it to a 2-day delivery time to give yourself a little extra room.

Because the buyer presumably needed it by the 7th of March for a birthday, that may be why they were upset enough to leave a neg. For things like that, it might be a good idea to message the buyer (or put something in the description) asking what date they need it by.

[jensmanchester-australia]

I have had a few problems with mail from WA which was posted on the 1st March taking longer than normal to arrive.

Parcels which would normally have arrived by last Friday only arrived today. I suspect they were left sitting in Perth over the long weekend and didn't leave until the Tuesday.