Delivery Times

[caladan71]

Once again problems with delivery times, buyer purchased 2 items on 28/2 posted 1/3 according to buyer email ebay advised they would receive item by 7 March - bearing in mind 2/3 March weekend and 4 was Public Holiday delivery from WA to Victoria would be lucky for by 7 March.  Buyer inists ebay told them it would be received by 7 March, I advised as it was a large package they should check at local post office response "why should they ebay said it would be delivered by 7 March" 

They have left negative feedback which I have responded to saying it can take up to 6 business days excluding weekends. I messaged the buyer on the day I posted to say it had been posted and to allow up to 6 working days excluding weekends and holidays, not much else I can do.

Why would they think that it would be delivered by 7 March - they insist that ebay said it would be

[motherbear2003]

I would be contacting ebay and trying to get those rotten red dots removed on the grounds of the buyer is being totally unreasonable.  Ask ebay to look at the messages between the two of you, and they might realise it's their fault (they won't admit it though).:-)

I have 3 business days as my handling time and it's also stated in my TOS, however most items go out one day after payment is received - this way buyers are usually quite happy as their purchase arrives sooner than ebay tells them it will:^O

[digital*ghost]

I have 3 business days as my handling time and it's also stated in my TOS, however most items go out one day after payment is received - this way buyers are usually quite happy as their purchase arrives sooner than ebay tells them it will:^O

Same here, I recently got a FB comment about items arriving before the 'due date'.

In my store, I have kept my handling time at 2 days specifically to make eBay's estimated delivery time more reasonable, even though everything is posted within 24 (business) hours. An estimated delivery time-frame rather than a specified date I would be fine with, but even though it starts with 'estimated', having a statement in my listings such as  "on or before X date" looks like a promise, and I have a big problem with promises being made on my behalf by an entity that is not in control of anything to do with when an item is posted or arrives. >_>

At least it's not as bad as the US - over there, it's perfectly acceptable to open a 'good faith' dispute  via eBay's Buyer Protection if the item did not arrive within eBay's estimated delivery time. 😮

[patchoo78]

I had a seller whose estimated delivery time from the US was 6-12 business days, then they got shirty with me when I message them a month later asking where my item was.. 

I had to open a dispute in the end as the seller was not willing to help in any way and accused me of being demanding and impatient... I don't think it's impatient to expect an item from the US within a month, especially when items ordered from another seller in the US which were purchased after the first items had arrived within 2 weeks.

Then he advised me that he would only offer a refund or a new item if a dispute wasn't opened..

It has now been two months since the items were apparently posted and I still don't have them.

I hope he liked those two pretty red dots I left him 🙂

[*bad*angel*]

Same here, I recently got a FB comment about items arriving before the 'due date'.

In my store, I have kept my handling time at 2 days specifically to make eBay's estimated delivery time more reasonable, even though everything is posted within 24 (business) hours. An estimated delivery time-frame rather than a specified date I would be fine with, but even though it starts with 'estimated', having a statement in my listings such as  "on or before X date" looks like a promise, and I have a big problem with promises being made on my behalf by an entity that is not in control of anything to do with when an item is posted or arrives. >_>

At least it's not as bad as the US - over there, it's perfectly acceptable to open a 'good faith' dispute  via eBay's Buyer Protection if the item did not arrive within eBay's estimated delivery time. 😮

Excellent advice re the importance of entering appropriate handling times to combat this issue DG.

[caladan71]

Hi Thought I would update you all on this - I went to my local post office where I take all my items and mentioned to them the items posted on 1st March had not arrived, the owner told me that AP had not collected their mail bags on Friday 1st, they dont open on a Saturday and Monday 4th was holiday in WA therefore nothing was collected till Tuesday 5th no wonder they buyer did not receive by 7th.  They said it happens quite often the mail not being collected, I rang AP who cant do anything as the mail is collected by contractor. 

In other words -

The local PO cant do anything as they are agents of AP

AP cant do anything as its the responsibility of the contractor to collect mail - so in the end its the fault of the seller as no one else cares.

My response to all this is - I am only going to stock items that can be sent letter post and will post them all in the box at the main post office