Detailed Seller Ratings

[boomerangent]

Hi all, I am assuming that this has been discussed before but here goes. I was recently informed that I lost my top-rated seller status due to a couple of low DSR. This annoys me, as there is no way to challenge this despite being at 100% positive feedback and nearing the 1,000 fb mark. Also particularly annoying is the fact that I have a couple of low DSR relating to communication and postage time. Now I always ensure that I send a message to each buyer thanking then for the purchase and telling them when shipping will occur (in most cases same or next day). If only I could find out who left these low ratings so that I can investigate and get an understanding as to why (so that I can change anything in the future etc). It is also quite frustrating that less than 10 low DSRs out of hundreds of transactions can hurt you like this !

Anyway not much can be done about it I suppose 😞

[tstore]

Actually, since stopping sending out thank you messages, my communcation DSR increased!

[thecatspjs]

I don't send a message, unless I have to clarify something about the sale.  

I do try to ensure that I leave feedback before buyer leaves feedback for me and that in the feedback I leave I confirm actual post date sent and I post within the timeframe required for automatic five and upload tracking details.  

My communication DSRs are at a consistent five - so I am going to keep on doing what I am doing.

[jfmgray]

I send one message confirming that payment has been received and the item has been posted.  Many buyers thank me for letting them know.  I have DSR of 5 for communication over 13000 sales. 

[springyzone]

Dave, I think you are exactly right.

In my experience, on any survey you care to name, it isn't often most people will mark the extremes.

Even if they liked something, they would often give it a 4 out of 5 and would never realise that was any problem.

[pinktoedannie]

I will be repeating myself here, but I maintain the star ratings should be a buying guide only, not a hidden demotion system.

Just recently I received one star for 'item as described' from a buyer who didn't read the description, on an item they won for less than $2.  Not only did it have what it was in the title, it was also written in the description and pictured.  I have no idea how they got it wrong. They also marked me one star on postage, although it was posted within 12 hours of payment and she received it three days later.  Yet because they are supposed to be 'anonymous' I can't even mention it or get it removed.

It irritates me that someone who can't be bothered to read the description or look at the pictures can actually have an affect on my standing with ebay.  And consequently  my income.  Stupid system. 

[danemoderne]

"I’ve heard from a number of sellers that their DSRs as off 31st of July has mysteriously improved overnight with a sprinkling of low 1 or 2 star ratings disappearing. Suddenly from being in danger of losing TRS they’re safe, or for sellers who don’t qualify for TRS suddenly they’re very close to hitting the level required.

Now it appears it’s an official eBay program which is actively searching for low DSR scores that appear unfair, and removing them. On a thread on the Business Seller board a seller reports their dashboard displaying “Your seller performance level has been adjusted. Your seller performance level has been adjusted in your favor. Because your low detailed seller ratings (DSRs) were from a small number of buyers and these ratings were inconsistent with your performance history, they did not count in your current evaluation.”

eBay are proactively looking for checking for malicious DSRs to address the “one buyer can take me down” concern that many sellers have. Interestingly eBay told us that “In those cases, the Feedback is not removed – we reduce the impact of the low DSRs from those few buyers so that a single buyer does not have an undue impact on a seller”.

DSRs, especially due to their anonymity, are the hardest form of feedback eBay sellers have ever had to manage. Probably the only thing that comes close is from the very early days of eBay when you could leave feedback for members with whom you hadn’t even transacted.

As sellers are in the main unable even to identify which buyers have left them low DSR scores it’s reassuring that eBay are actively managing feedback on seller’s behalf. It’s even more reassuring to keep hearing from sellers who have benefited from DSR adjustments. If you believe you’ve received some unfairly low DSRs get in touch with support and ask them to take a look at your scores and ask if there is a case for them to be adjusted"