Has anyone encounter the following issue before, since when has it been okay for eBay to gift a customer of ours a product that we have not received payment for? This does not seem right on so many levels so here it is..
On the Wednesday afternoon 13/10/2021 I sold a product to the value of $793.00, there was an issue with getting the product shipped originally due to a break down of communication however the product was then shipped via the delivery partner on Tuesday 19/10/2021.
The tracking details where uploaded and the customer and I could see the item was on the way. However it has been known that COVID-19 is still causing issues for all shipping partners here in Australia and it is possible that delivery's may take longer than usual.
After the date of despatch the customer then opened a 'Item not received' dispute (complete understandable) as the delivery partner had now had the item for over a week. The customer was then issued a refund by eBay and the sale deducted from our account despite us resupplying tracking information and communicating the delivery partners delay.
Given the situation above, the boots now remain our property as they have not been paid for and eBay has taken the sale away and it would be up to us to seek compensation from the delivery partner. However as the product was never "Lost" just delayed, it was delivered at a later date 13/11/2021. The delivery partner will no longer provide any compensation being the service was completed.
We contact the customer to arrange the return of the item at our expense and we received the following message which he claims was sent to him by eBay.
Before we take this further has anyone been in a similar situation and found a reasonable solution?
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