@whoisbiggles wrote:
On the basis of the below email trail - will I have any drama removing negative, neutral of false positive feedback from this unhappy buyer?
I think it depends on whether they leave feedback and if they do, exactly what they say.
I don't think too many buyers would leave a totally false positive as such as they have the choice of neutral or negative for those. Occasionally you will see buyers who post what I'd call a qualified positive eg nice item but a bit smaller than I expected.
Other potential buyers who do bother to check feedback will probably be more likely to zero in on negs or neutrals so a positive like that I would not see as a huge problem.
I think when you are taking photos of these lego boxes, it would be worth your while adding an extra photo, maybe of the box next to eg a 50c coin, just so people can get some size perspective.
I've seen a lot of feedback before on other people's various items, where the buyers have commented that the things they bought were smaller than expected & in most cases, when out of curiosity I checked the ads, the sellers had put no measurements in the ad or no markers in the photos to help people get that size perspective.
If you had included the approximate box measurements, I think you would stand a good chance of having any neg feedback based just on the size being removed. But without measurements or some sort of marker, I do think you risk the occasional disappointed buyer who might get a very small box when thinking it was more a medium size.
