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More Knowledge. More Possibilities.

Seller Centre has answers you can trust for all your selling questions.

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Resolved! Sellers claiming item badly packaged

Hi all, I am increasingly recieving buyers complaining* that their items were badly packaged & they want compensation* that items were missing from their parcel when I know 100% it was there upon sending I take photos of the way all of my items are p...

Second chance offers

Does the second chance offers cancel the transaction of the original item even if I already sent it?Becasue i have another of the same item and the other bidders seem to want it, so a second chance offer is possible for some of them.I just want to le...

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  • 295 Views
  • 2 replies
  • 0 Helpful

Hi monthly change to ebay guidelines for free listings

Hi Last month I was told that ebay only allows good til cancelled listings to renew for free every 30 days as part of their 40 free listings per month promotion if I relist all my items under the quick listing tool. This was after the previous month ...

User avatar by • Community Member
  • 433 Views
  • 6 replies
  • 0 Helpful

Address of the week

First time I've seen this one: 177 something streetEnter your address line 2 heresome place TAS 0000 I'm probably just tired, but I think it's really funny.

want to cancel a sale without refund

I need to cancel a sale without a refund through Ebay ,as I already refunded with Paypal...I had to cancel sale because of item damage but Ebay want to refund through them . As I refunded the customer through Paypal I dont want to refund him double.....

User avatar by • Community Member
  • 668 Views
  • 15 replies
  • 0 Helpful

Ebay issued refunds but never had my items returned

Today I get home to two emails. That two cases had been closed in the buyers favour and that ebay have refunded the buyers. 1) Buyer claimed item never arrived however tracking says it did.2) Buyer opened case out of spite as she expected standard po...

User avatar by • Community Member
  • 539 Views
  • 5 replies
  • 0 Helpful

Bulk Edit facility

Are we still able to "bulk edit'? If so where do I find it. Doesn't come up when I search Help & I can't find it anywher in Seller Hub. Has it been discontinued?

User avatar by • Community Member
  • 308 Views
  • 6 replies
  • 0 Helpful

Shop door icon

Clicked on my little red shop door (sometimes blue door) & message comes up "This page does not exist. Please continue shopping on Ebay" My problem only or a Mad Friday glitch? Can someone else check & let me know if all OK with theirs?? Thanks

User avatar by • Community Member
  • 585 Views
  • 18 replies
  • 0 Helpful

Does ebay just remove your out of stock listings?

I just found this morning that my listing number went down by 1, and it happened before but I thought maybe I remembered it incorrectly. But I went through my listings this morning, and realised that one of the 'out of stock' listings is not there an...

Classic page for an eBay Store

I have just converted to a Store account, after all the problems with insertion fees with the changes to GTC listings.I operate my account on an iPad, and prefer to use the classic site.Can anyone tell me if I can have the Classic site permanently? O...

User avatar by • Community Member
  • 521 Views
  • 4 replies
  • 2 Helpful

I want to start selling on Ebay but I do not have ABN&my business not registered, so is this legal?

Hello All, I do not have ABN yet and have registered business..so all these info. required to start selling on eBay! As I read that importing goods from China need registered business otherwise it is illegal..I am really confused! I tried to sell on ...

User avatar by • Community Member
  • 1857 Views
  • 17 replies
  • 0 Helpful

eBay plus experience

I just want to know what do you guy feel once you used eBay Plus, any distinct experience between eBay plus and normal account? If you haven't used the eBay Plus what's holding you from using it? Thank for you answer.

User avatar by • Community Member
  • 468 Views
  • 7 replies
  • 0 Helpful
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