Do I have to accept pick-up?

[afro-swing]

Hi,

I have sold an item recently and advertised a postage price for it. I didn't however include an option for pick-up, although didn't expressly say "no pick-up".

The person who won the auction has asked for my phone number and address so he can pick up the item. I'm quite protective of these details so am uncomfortable giving them out.

Do I have to accept pick-up or can I reasonably ask him to pay for the item and postage and mail it out to him instead?

Thanks,

Af.

[a_beautiful_room]

You definitely do not have to allow pick ups from your home, though it might be wise to add it to your listing to save this uncomfortable situation happening afterward.

You can either pleasantly suggest that you are unable to organise collection from your home (no need to give reasons) or you could suggest you meet at a local place, and try and fit it in with your schedule so that you are not overly inconvenienced. I guess that still means giving out your phone number though.

Just be pleasant but firm and if pressed you can always say you are a rotating shift worker or something that will give an explanation without going into detail, but best to just refuse but very politely 🙂 And update your listings in future.

[kopenhagen5]

I have done pick up items where we simply arrange a time and place via ebay messaging. No personal info given. 🙂

[a_beautiful_room]

Having just looked at your current listings and seeing you have offered pick up on those, I will revise my comments to say why on earth are you feeling uncomfortable? The items you are selling now will need to be collected from your home, so don't know what the problem is with the current request at all ?

[afro-swing]

Thanks for the advice people. Much appreciated. I'll arrange to make the transaction at my workplace.

Not sure what to make of the last two comments though. Yes, I am offering some purchases pick up only (given the weight/size). I was just uncomfortable with this particular purchase (which wasn't a pick-up item) based on the email response they gave me.

Thanks,

Af.

[afro-swing]

To clarify further, I'm uncomfortable giving out those details to this particular person. Fair enough?

[leader-of-the-band]

if you feel that way about this particular buyer then make sure you put them on your Blocked Bidder List.  If you don't, they may well buy one of your current pickup items.  Imagine how hard it would be to take a bed to work!

[arlottstreetstation]

Being a little hard on the Lady aren't you guy's? She obviously has issues, for whatever reason, with this particular transaction & buyer...I thought this was a "Friendly" forum

[a_beautiful_room]

Please just re-read your opening post, you say nothing about this particular buyer or their possibly weird emails, in which case my first answer would apply. You say you are uncomfortable giving out address and phone number details and don't even clarify by saying "in this instance". So please don't jump on us for being confused 🙂

[bsal6160]

I for one would be really peeved if I bought an item of here and it was local, that I couldn't pick-up. Why risk the post, and when pick-uped it can not be returned, for on collection the buyer automatically agrees to item as described and all that.