Does anyone know why some customers of mine cant combine purchases and others can?

[emilys-incredible-shop]

I have a lot of trouble with customers being unable to combine purchases while others can. I have my site preferences set as they should be yet so many times even with the right instructions to the buyer it seems some buyers dont have access to "request total" or commit to buy, buy it now return to seller store and then I can invoice. It becomes even more dificult with my international customers who seem to have different screens than ours. I've had succes once with a lady in Singapore who logged into the ebay.com.au website but this was a once off. It always feels like I'm giving such a poor user experience even though I'm pretty certain its not my fault.

Can anyone give me some help please?

Thanks

[digital*ghost · Accepted solution]

It's not you, it's eBay. And especially the eBay app, which doesn't allow combined purchases if the buyer uses BIN on each item instead of add to cart. They also prompt payment after a buyer uses BIN on a PC, and in some cases they force immediate payment even if you don't have it enabled.

Unfortunately there's not too much you can do besides guide buyers on apps to use the add to cart function, and / or not to check out until all purchases have been confirmed, and a new invoice issued. Sometimes these tips won't work as the request invoice option can be disabled randomly, but it should hopefully reduce instances of separate purchases and payments.

[collect247]

Are they from WA as I'm having trouble with all members in WA lol

[emilys-incredible-shop]

Thankyou...thats helpful.

[emilys-incredible-shop]

No theyre from all over.

[dazzledayz]

@ emily - tell your buyers to use the "classic" or "desktop" view of the site when on mobile. All the usual functions are available.

Either that or put items in their watch list and do the purchase when they have a desktop available later on.

The app is also incapable of dealing with a combined invoice via its mailbox; only the classic site can do that.