A buyer opened an item not received case. Ebay gives me three options of how to respond, the first one being to add a tracking number. I had already added a tracking number after posting the item. When I try to add the number as a response option, ebay is telling me the number is invalid and I cannot submit it. However, the number is very valid indeed, even Australia Post recognises it (but hasn’t delivered the item as yet and might have lost it). So what is ebay’s problem? The usual scenario would be for ebay to refund the buyer (with my money) if I cannot provide proof of posting the item, but what do I do if ebay does not let me submit the proof that I have? And why does their system not pick up that the auction in question already has a valid and correct tracking number attached to it?
