eBay

How many days does a buyer have to send back an item for refund?

I’ve been pushed into a position where I’ve had to give a refund and pay for return postage, even though the item was as described. I’ve since provided a postage label. I’ve been tracking the parcel on Aust post website but note that the parcel hasn’...

WARNING to Sellers

Just letting sellers know that if you are printing your own Australia Post Labels to check your invoices carefully. Twice this month I have been charged twice for labels. I only created one, and I only printed one in both cases, so it is not that I "...

Can't open any ebay mesages in firefox

Nothing doing. Not a thing. How can I fix this? TIA

Promo Fees - eBay's Mixed Responses

Earlier this month I got a promotion of "Pay $0 Insertion & Final Value Fees" for the next 8 items listed between 10 November and 20 December however after the 2 first listings it stopped and I was charged the fees. I contacted eBay and the response ...

Store Selling Limits

Hi, I have just opened an ebay store and immediately run into a problem I did not realise - quite amazingly they have seller limits - specifically ten products or $2500 max per month. My product is lego, and the sets are often $500 so this limit is n...

How to refund buyer

One of my buyers didn't receive their item and I need to refund them. I don't see the option to refund under the listing. I don't think a case was officially opened. Should I tell them to open a case and request a refund? The other option is to go to...

Return auto accepted by eBay has no tracking info

eBay have automatically accepted a return on a top because buyer claimed it didn't suit her. Buyers has commented she has marked it as return to sender I accept returns which is not a problem, the issue here is there is no tracking number uploaded in...

Beware Prom Selling Fees

I listed 8 items last night using this promo.Sell For FREE on eBayEnjoy $0 Selling Fees on the next 10 items you list and sell ($0 Insertion and Final Value Fees) Learn More - Sell For FREE on eBay- Available at ebay.com.au10/11/20 00:00:00 AEDST20/1...

I recently placed a sales ad and didn't sell and at the end of the 7-day period, my ad was automatic

I recently placed a sales ad and didn't sell and at the end of the 7-day period, my ad was automatically placed for another 7-day period without me asking. Wil I be charged for this? I did want to delete it and try on another site so, if I do this, h...

Person who bought an item from me on eBay is re-selling the item using my pictures. Is that allowed?

buyer wants a refund on item after I’ve already sent it

A buyer who purchased one of my items messaged me saying they wish to cancel the order and get a refund as their son has purchased items via their eBay account without their permission. I’ve already sent the item with tracking included. How do I go a...

Sold electronics to happy buyer. Buyer discovers item is now on sale elsewhere and wants refund?

Not sure what to do here as it seems like eBay is all about favoring the buyer in almost every situation. I sold a smartphone brand new to a buyer just a couple of days ago. The handset was new, comes with proof of purchase/warranty, is factory seale...