We who live in Victoria , was sent a message regards to AP delayed extended delivery times thru EBAY messages, well what about this
buyer from Melbourne buys an item from us late on Tuesday the 4th August ( last week) claims he never received item , demands a refund and slams on us a negative , in feedback states (never received on time not good enough wants money back.
states item coming from outside Australia with the letters MF) at the end.
we contacted EBAY CHAT they state Ebay policy has not changed as far as delivery exceptions go , the buyer has the right to give you a negative , and that Ebay cannot back you up that item is coming from outside Australia.
EBAY HAS NOW REMOVED COMMENT BUYER LEFT in brackets stated above but not the negative!
it is hard enough to make a living these days, and not to have the support they state to claim very disappointing .
BELOW IS MESSAGE EBAY HAS ON THERE MESSAGE BOARD
Here are the measures we have put in place if you are a seller based in Victoria or you are shipping an item to a buyer in Victoria:
- We’re extending estimated delivery dates onsite for items located in or being delivered to Victoria, to manage buyer expectations and give you more time to fulfil your orders.
- We will automatically remove your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between 22 July 2020 to 30 September 2020.
- Your Item Not Received count (INR) in Service Metrics, along with any related Negative or Neutral Feedback will be removed automatically for transactions between 22 July 2020 to 30 September 2020.
To learn more about how we’re supporting you at this time, as well as access helpful resources, visit the Seller Centre.
Learn More on the Seller Centre >
