Ebay refunded my buyer for non receival before the estimated arrival time

[ozharp66]

Ebay refunded my buyer for non receival before the estimated arrival time. The buyer opened a non-arrival case prematurely and I advised the buyer of the end of the estimated arrival time more than two weeks away - as stated by Ebay on my listing. Buyer was OK with this but suddenly Ebay just refunded the buyer from my funds so I lost the sale! Not only is this inappropriate but I believe it is fraudulent. Ebay has stolen my sale! They clearly didn't bother to check my messsage to the buyer or the delivery details in the listing. I am selling stuff not giving it away! Naturally I have appealed but has anyone else experienced this disgraceful conduct by Ebay?

[twyngwyn]

what is the item number?

[davewil1964]

Your listing will show estimated delivery from the time you look at it, not when you sold it.

[ozharp66]

Item 186429197919

[ozharp66]

Sorry don't know what that means. Surely arrival time window is an auto shipping calculation by Ebay based on the date sent and the shipping method on the listing. I sent it on 12 Feb by large letter, Australia to NZ, the buyer lodged a case on 23 Feb, I advised the buyer to hang tight since the Ebay estimated delivery is 6-11 March which seems about right. Buyer was happy with this response. Then Ebay just goes and gives the buyer a refund and I lose my sale!! **bleep**!

[ozharp66]

Buyer will likely receive the item soon yet Ebay has already taken my sale funds. Fraud!

[domino-710]

Given it was international - do you have a tracking number.

[*casey*]

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@ozharp66 wrote:

"Buyer will likely receive the item soon yet Ebay has already taken my sale funds. Fraud!"

If my calculations are correct, it should have shown delivery between 21st February and 7th March

although without tracking, it's almost impossible for a seller to win a case.

Have you tried to appeal the decision ?

https://www.ebay.com.au/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369&srs...

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[*casey*]

Sorry, too late to edit

I missed "Naturally I have appealed "

[ozharp66]

No it was a large letter ie economy untracked, which is a shipping option on Ebay. Ebay of course started rabbitting on about tracking which of course is irrelevant. Tracking is not mandatory according to Ebay themselves because untracked options are available. What is relevant is the estimated delivery time which ends 11 days after Ebay took my money to refund the buyer.