Recently we sold an item on here to a customers on here for $130.00 POST FREE via overnight shipping. Anyhow 2 and a bit weeks later we recieve a 'return request' via Ebay from the buyer who claimed the item he purchased 'didn't work' and they weren't upto his standards even though we've sold this particular item to 100's of fellow aussies.
So after assuming perhaps it was a defunct product we agreed to accept the return including the freight via an Ebay return label we finally got the item back this morning and guess what?
The items were used, had grease all down the tooling, all the wrappers were off. Clearly had been used and played around with.
I just contacted Ebay and inquired about what we do here and guess what they tell me? There's no proof that the product you sent them in the first place wasn't damaged.. I said you have got to be kidding me. Feedack rating of 99.9% with over 14,500 feedback and that is the response I get.
She then proceeded me to work it out with the buyer, in which I replied we had left messages with no response other then the responses left via the ebay returns procedure. I then asked her finally so once we refund him his $130.00 for our $25.00 for our returned unsellable product does he have the right to leave us a negative feeback as I don't want to be back on the phone again today... she said yes they can but you can call us and make a dispute for it but we can't guarentee it will be removed...
SELLERS BEWARE we just bit the bullet and refunded the buyer because we don't wanna deal withe hassles but I can only image when the buyer has all the power and Ebay sets these new procedures then things like this will occur more often.
