Ebay rules on proof of delivery in Australia

[2611geoff]

Yes i have read ebays policy---too much legal speak'

I believe.

Tracking is required.

What about signature on delivery---does that mean:

The person to whom it is addressed

The person who purchased the item or

Any tom dick or harry who happens to be on or near the premises that it is addressed to ( as a buyer this happened to me)

Any thoughts

Thanks

[davewil1964]

Yes

Yes

Yes

[collect247]

Yes I sign for my family members and my family members can sign for me.

Proof of delivery only needs to be tracked.

[2611geoff]

So tracking is the only requirement and signature on delivery is a waste?
Thanks for your replies

[countessalmirena]

@2611geoff,

If you are selling on eBay, you cannot afford to skate over eBay's policies.

eBay policies are written in plain English, not in legalese. I know the amount of information might seem daunting, especially because eBay's Help pages are not gathered together properly or easily searchable or located, but if you don't read the pages and are ignorant of a particular requirement, that won't be a defence if you have a sanction or a case opened against you by a buyer, etc.

Put in the effort to read the information, and if you are having some trouble taking in the salient (important) points, post in these boards and ask for help... As long as you have made the effort, I am sure your fellow eBay members here will not begrudge helping you.

To clarify for you on the issue of tracking requirement and signature on delivery, I'll quote the most relevant bit from eBay's Seller protection policy:

❝Tracking information must include:

1. A delivery status of "delivered"
2. The date of delivery
3. The recipient's address
4. Signature confirmation, if an item has a total cost of $750 or more.❞

(Bolding and rubrication mine. "Rubrication" refers to writing important letters - usually capitals - with elaborate decoration and in red ink. I think it could be used today to mean "to highlight important text by changing the font colour to red".)

(You need to click onto the ⨁ (circled plus sign) next to the text saying:

     You have eBay Money Back Guarantee requests

in order to expand the text for that point.)

In summary, tracking information is all that you need, except where the total value is $750.

You should hand the item over the counter to ensure that it's scanned on lodgement.

If the item's value is more than, say, $50, you may want to consider insurance as well. That's up to you; it's for your protection as a seller (in being able to claim from AP for the full value of the item if the item goes missing / is never delivered), and has nothing to do with eBay policies.

[2611geoff]

thank you countess for your reply.
I guess i don't trust lawyers-----semantics'
Tracking is a must , but in regard to signature on delivery i'ts still muddy.
Whose signature is valid:
The person who receives the parcel , a relative , sibling etc , with or without power of attorney
The person who purchased the item or
Any tom dick or harry who happens to be there at the time
Thanks

[countessalmirena]

Your responsibility as an eBay seller ends with having sent the item with signature on delivery, with tracking showing that the item has been delivered and with a signature on delivery confirming that the item was delivered.

As the eBay MBG policy says, ❝If asked to step in, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer. We require proof of signature to confirm delivery for items with a total cost of $750 or more.❞

So... as long as you have sent the expensive item with signature on delivery, and there's a signature to confirm that delivery, you're covered.

(You don't need to worry about who actually signs, as that is not addressed by eBay's MBG or Seller protection.)

In the very unlikely event that eBay were to decide that the item had not been delivered even though there was a signature, you would almost certainly still be covered under the Seller protection policy. If a situation like that ever happened, you should come to the boards and post about the situation to get advice on how to proceed - but it is incredibly unlikely.

[purplemon18]

With regards to ebay's policy, any signature is valid because Aus Post don't offer a recipient verification service (ID required for delivery).

Signature required is used to prevent "safe drop" not to ensure it goes to the right person, only the right address, and make sure it is not just left on the front step.

There are couriers that have an ID required service if you want to use it for your piece of mind, but it's probably expensive.

[2611geoff]

Ta

[lyndal1838]

You have a choice.....you can specify that the signature has to be the person to whom the parcel is addressed or leave it to be signed for by anyone at the address.

You are likely to have a very angry customer if you specify the signature of the addressee as they have to supply a photo ID to prove who they are.

If the item goes back to the PO to be picked up it is a lot easier for anyone to sign for it...they still have to produce proof of identity to sign.