Ebay's non existent customer support

[nirv_australia]

I have sent Ebay 8 emails in the past 3 months regarding a problem I am having with my items no longer being displayed in best match search results. I have not had a single response from Ebay to any of these 8 emails. Each time I submit my email, I get an automated reply thanking me for contacting Ebay and that somone will respond to me shortly. But they never do. Has anyone actually ever received a response from them???

[foxette-in-sox]

Have you tried phoning them ?

JMO but sending an email to ebay is a waste of time as you've found out.

[nirv_australia]

Yes I've also phoned them. The person I spoke to said she was going to submit my issue to the technical team and that someone from there would get in touch with me. They never did...

[phorum_junkie*]

I am sure ebay get thousands of complaints every day from sellers about their items not appearing as high in best match as they would like, I for one do not want to pay increased fees to pay for hundreds of employees to investigate each of these compalints and give individual answers to each seller.

I have never found any correlation between my overall sell through rate and my visibility in best match so stopped looking.

[nirv_australia]

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@phorum_junkie* wrote:

I am sure ebay get thousands of complaints every day from sellers about their items not appearing as high in best match as they would like, I for one do not want to pay increased fees to pay for hundreds of employees to investigate each of these compalints and give individual answers to each seller.

I have never found any correlation between my overall sell through rate and my visibility in best match so stopped looking.

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You're missing the point. It's the fact that they say that they will get back to me and never do.

[nicole-n-daz]

Good luck.

I am having the same issues.

Ebay make us pay for a store,and blatantly lie to us about visibility.

This has been happening to me ever since best match was introduced.