Ebay search engine bugs?

[retrogeekaustralia]

Hi Guys,

Has anyone else been noticing glitches in the search engine not displaying their listings properly? It has only been happening on a couple of my listing and it's probably one of the listings with the most sales so it's killing me.

For example one of these listings i have is usually around about the 4th spot on the first page when i search a particular keyword, but there were a few days last week when i would search it and it was nowhere to be found on the first page. Now this was on the default search option so best match was already selected, however when i pulled the the drop down menu down and selected best match manually the page would refresh and listing was showing up where it was suppose to, search the keyword again in the search field and it would dissapear.

Now since Sunday night two of my most important listings are having this issue, these ones have been around 2nd and 3rd place in the search result for months now. And when i search for it it is nowhere on the first page. Now close the top 10 listings here are all completely Aussie listings, there is 1 hong kong listings amongst them but when i select "Australia Only" from the search criteria my listing shows up in the spot it should be. Now i know this is definitely a glitch and not just a drop in my listing because in this view my two listings are between two other sellers, now when i switch back to worldwide these two sellers still appear close to the top of the page and mine are nowhere in between them.

This is really frustrating and costing me a lot of progress in getting my listing to the top of the results, i usually sell around 5-8 between the two of these items a day and now since Sunday night i havn't had a single purchase as no one can freaking see them!! It's not even about the imediate loss of money that i am worried about it is the progress of getting it to the top of the search results that i am going to lose, it took months of sales to get it that high and now a few days of no sales will just kill this listing off.

I've contacted eBay via chat, phone, email telling them to sort this out but they are useless! Telling me it could take days before they sort the bug out but it is days i don't have!! Unless they want to compensate for the next few months of sales when my listing drops even further down because it is invisible on the search results.

Sorry for the rant guys, i guess im just hoping maybe someone from ebay will see this and get there act together (highly doubt it though)

Is anyone else experiencing this issue lately because i have no idea what to do

[retrogeekaustralia]

Wow i didn't realize so many other people were having this same issue, obviously a lot of people are complaining so i find it ridiculous that the technical department keep coming back saying there isn't an issue when it's obviously an outright lie.

My issue did in fact fix itself over time, but has been happening on and off for this last week once again, every time my sales seem to come to a halt i check the results and it's missing. Then i start making sales again and i check it once again and it's fixed, it's bloody frustrating.

If you notice you are having this issue as well, i urge anyone to contact eBay. They'll never fix it is people don't keep complaining.

It seems the glitch seems to happen on search results that brings up more than a single page, after this it just starts going mental, you can tell where your proper standing in the results is supposed to be by changing the page view to 200 per page (provided there is less than 200 results). This will bring it down to a single page and the order of everyones listings should now be correct, take it back to 25 per page and you'll notice many listings will completely disappear and get pushed back either 1 or multiple pages.

We need to keep a close look and keep on hassling eBay until they fix this issue.

[fourandsixpants]

The confirmed 'new changes' in Ebay are media announcements that (almost brag) that ebay are saving themselves at least $2 million dollars or more /year by TURNING OFF 400 SERVERS from their over 50,000 that they require to service over 700 million users:

http://www.datacenterknowledge.com/archives/2013/03/06/is-ebays-digital-service-efficiency-methodolo...

http://dse.ebay.com/

[fourandsixpants]

suggest you read this thread:

I asked Ebay what new changes have damaged my sales...and they responded... (86 Replies / 4,045 Views)

[retrogeekaustralia]

Ok guys, this has now been going on for over a month and the issue is still happening. Just wondering if anyone else has gotten through to ebay about this issue? I have submitted another complaint to them, just waiting for a response.

This is becoming an endless joke...

[discreet-tiger]

Big glitch for me.... one of my listings is displaying the most expensive items first in the search engine, instead of the first variation listed (being the cheapest). 

Have contacted eBay, however it may take 48hours to fix. 

[fourandsixpants]

http://forums.ebay.com/db2/topic/Technical-Issues/Ebay-Has-Seriouse/5200083417

comment 2,828

http://www.abc.net.au/news/2013-06-07/fbi-tapping-directly-into-internet-servers/4739708

US security agencies tapping directly into internet giants' servers: report

      Updated    Fri Jun 7, 2013 5:36pm AEST

[davewil1964]

eBay wasn't on the list I saw.

[retrogeekaustralia]

Now ebay are just outright ignoring my emails. What wonderful service

[nicole-n-daz]

This issue has been going on for alot longer than 1 week,It has been happening for months.

Ebay expect us to treat our customers properly and must of us do,Yet we are ebays customers and they treat us like worthless junk.They do not give us the visibility that we pay for ,and it is fraud.

Amazing they get away with it.

[retrogeekaustralia]

I know hawker it's ridiculous. I started this thread early April which i had already been experience the issue on my listings about 1 week prior to that. Now going on a couple of months, kept getting responses from the technical department saying there was no issue, now I'm just not getting any replies at all.

I have had listings that have been a the top for over six months, now iv lost a couple of months worth of sales and positioning on some items and it could take me a long time to get myself back to where i was, but i can only do this once it has been fixed.

Ebay should be paying us for the money lost due to zero visibility on some of our items.