Ebays calls me a liar.
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on โ19-04-2015 11:25 AM
Item sold to Canada. Took over four weeks for delivery. Reason?? who knows - I didnt accompany it around the world.
Buyer opens an INR and 3 days later closes it as it arrived. Happy. +feedback left
Checked my seller seller dashboard. A defect for INR dispute.
Ebay says because I cant provide a tracking number to prove I posted it when I said I did the defect wont be removed. Seller sent a message stating his mail delivery has been slow to date. Ebay has read this.
So Ive now got a defect and the buyer has his item and is happy. Ebay says Im a liar and the defect stays.
Re: Ebays calls me a liar.
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on โ19-04-2015 11:31 AM
Have you phoned Ebay?
Re: Ebays calls me a liar.
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on โ19-04-2015 11:40 AM
Yes, transferred and put on hold. Waited as they investigated. No tracking number means I cant prove when I posted it so defect stay.
I mentioned my location, buyers location, buyers message. As I didnt hand deliver it I dont know why it took so long. But it must be my fault??
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on โ19-04-2015 11:44 AM
Re: Ebays calls me a liar.
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on โ19-04-2015 11:47 AM
Ebay's call centre operators hard at work...
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โ19-04-2015 05:16 PM - edited โ19-04-2015 05:18 PM
eBay isn't calling you a liar. They require tracking numbers to be provided for item not received disputes. If seller didn't send item by trackable post, the defect stays (no matter if item arrived later and buyer is happy).
It's the fact the buyer has to open a dispute that earns a defect.
I have not been able to get a defect removed (for item not received claim) because there was no tracking on the parcel I sent (oseas one also).

