FRAUD or unpaid item

[kaylegrim]

Hi there i recently sold an item which the buyer wanted a refund for it. eventually she wanted the item back but the refund went through so now she ended up with both item and refund so the case is unpaid item from buyer.

[lyndal1838]

When a refund is given the item goes back to the buyer's purchase history as an unpaid item.

It does not mean that thebuyer has to pay again.   They can simply ignore it and it will be archived in time or they can manually archive it if it annoys them.

Why was the item sent back to the buyer after a refund was given?   The seller cannot open an Unpaid Item dispute after a refund has been given.

[kopenhagen5]

Lyndal, I think the OP means buyer asked for refund after receiving item then changed mind wanting to keep it but refund was given.

[clarry100]

That's the way I read it too.

Something to be said for never giving a refund until you have received the item back in its original condition.

Very little could be done about it now unless you have a very honest buyer who will happily repay the money.

[jellybirddesigns]

I'm trying to understand this post - did you not wait until you had the item back from the buyer before issuing a refund?

Perhaps a bit more detail would help.

[lyndal1838]

---

@kopenhagen5 wrote:

Lyndal, I think the OP means buyer asked for refund after receiving item then changed mind wanting to keep it but refund was given.

---

I thought that initially Kopes, but the wording in the OP indicated that the buyer wanted the item back. To me that meant that the buyer had returned the item then wanted it back.

It is all a bit confusing.....and I for one am not a mind reader.

[digital*ghost]

If the buyer has the item and the money they paid for it back, send them a formal request for repayment with a due date (you can do this via letter to their address, and send them a PayPal invoice directly to their email address).

Advise them in the letter that if payment is not received by the due date, you will have to report the incident to ACORN (a national police agency that deals with online fraud).

This will create a permanent record of the incident with the buyer named as the perpetrator, and even if the purchase value is low, the incident will be reviewed / investigated. If you provide enough detail and evidence (which presumably you can if you have records of everything that transpired), action can certainly be taken against the buyer.