False Claim made by an International Buyer - Any Experience Against this? Help!

We just got an " item received damaged" case open by a Canada buyer.

She purchased an enagement box from store ( very cheap compare to the oversea shipping cost), we handled it very carefully and kept some pics of the actual product we sent to her, and also plus a Signature Request On Delivery. The lady contacted us on the other day after she received it. She messaged us with a picture in dim light to demand a refund or at least partial refund for she saw some spots on the barcode label sticker.  We took the photo of the other box of same style in hands straight away to explain they were not marks or stain, they were just the glitter spots patters on the box, because some were covered by the barcode label and that's why there were some dark silouette of the spots pattern shown on the label. We also brightened and zoomed in the pic she upload to us to examine it, no stain no black mark, just the patten's silhouette. We also suggested her to peal it off, as it could be pealed off very easily. But the lady rejected, she claim hers looked different to the pic we sent, and she thought the box would be damaged or ruined if she try to peal it. Basically, only the refund will make her happy.  Did any seller handle such doggy buyer before? Just like searching bone in an egg and claim item faulty or damage on ebay?  We contact the Seller Help, they suggest to refund and request the buyer to return the product, but the point is the international shipping cost are much more than the item. This is so sick! Should we let the case open until ebay step in and we appeal ? We are going to close the Selling to Oversea after this, the economy enviroment is very bad, there will be more and more fishy buyer trying to gain freeby, international sales just make seller more vulnerable.

 

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

Undi


@domino-710 wrote:

@sugar249 wrote:

@etb321 wrote:

Then logon to ebay Canada and find report this buyer.  Keep your report short and to the point. Include the overview photo which clearly shows the barcode and the box not the close up.


Not sure what you are going to report the buyer for,   lodging a complaint for an obviously dodgy item,  maybe the seller should be reported.


Why is this an ' obviously dodgy item ' ??


Undisclosed bar code which we all know damages the item when removed.

 

Plus the OP complains about the quality of the picture sent,  look at the OP's own pictures they are not the greatest quality.

 

OP seems to want to blame others,

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!


@etb321 wrote:

The objective is to build up a track record of the buyer making partial refund claims.


one claim for a partial for a bad item, is hardly a track record,  when Ebay look at the pics they will agree,  its faulty.  The buyer is entitled to a refund

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

Very easy to remove bar codes unless they are printed on the item. 

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!


@eol-products wrote:

Very easy to remove bar codes unless they are printed on the item. 


If they are made to be removable, I have seen this product range, and they don't come of easily and either rip or leave awful marks, and then the OP will complain that they damaged it.   The buyer is in a no win situation.    I make sure all of my shop products have barcode not attached to the actual item,.

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

Honestly, I don't think you're going to win this one. Just offer whatever refund she wants and move on.

 

Life is far too short to be agonising over this transaction.

 

Just claim the loss in your taxes when you file your return.

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

So the seller should stop calling the buyer a scammer or dodgy, but you are more than willing to say the seller is dodgy and should be reported because the item has a barcode sticker that they have proved comes off easily? Right then.....

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

You say it’s just a barcode

Removable - a sticker -

It should not cause a dark ode;

Be driven not to liquor.

 

Just offer refund (partial)

And block from further buying;

This conversation martial

Can end with gentle sighing.

 

 

 

 

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

Exactly. It is one of the very few tools sellers have. Now of course, if the buyer has never done this before, then all good, no track record for eBay to look over. But what if they have done this many times in the past? Given the details, it does seem very unfair that the buyer is claiming damaged when the 'damage' is a barcode sticker (that does appear to come off easily)

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Re: False Claim made by an International Buyer - Any Experience Against this? Help!

Other posts have quite accurately outlined what is best to do in this case. I speak from experience when I say that the injustice and unfairness can sometimes cloud the best course of action to take. I guess to the OP, only you can decide if the 'principle' of it all, is worth losing money over? From a principle perspective (perhaps you could call it subjective), I can see why you would wish to fight this. 

 

But from a business perspective (and this IS business), I think mitigating the losses is the best action to take and offering a partial refund. It is tough to take, but from a business perspective and totally objective position, it is the one that makes more sense. It will be very hard to fight eBay on this and win. 

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