As per our post to the Fastway facebook page, we will NEVER use Fastway again. Ever. We are horrified that eBay consider Fastway Couriers to be capable of being a preferred carrier.
This is not the only example but the most recent one:
"Thank you Fastway for convincing <us to> NEVER again use your 'services', and we do mean the term loosely.
Check out the tracking of XA0004945012. Item was going from Capalaba to Ipswich. Should be same or next day.
It was shipped 1st April 2015. Not scanned on pick up it was eventually scanned as on board on the 1st Jan 2014. Who knew Fastway could time travel?! Awesome!
Our lovely customer was left a card (tracking says on 1st Jan 2014 but we'll ignore that as well) to collect her parcel from a local B P Service Station. Really? We have paid Fastway to deliver her item, and keep it safe, not chuck it at a service station?! At no point did we authorise you to leave our customer's items at a service station.
Now our lovely customer (Waves to TAQ!) went to her local B P Station three times to collect her parcel and was told it was collected already. No signature. She didn't collect it, so who did?! When TAQ got in touch with us, we could tell this just wasn't right so we phoned the said BP and were told the parcel was definitely not there, and no they didn't keep details of when it was collected, or by whom, or even if it had been returned to Fastway. So much for your great idea of trusting B P staff to handle parcels that have been entrusted into YOUR care.
So we did the right thing and lodged an online enquiry and not happy to wait the days a response was due to take, we also called the office. Which was a complete waste of time as the Customer Service didn't actually provide any. Again, going into bat for our customer who has been completely stuffed around by your substandard service, we contacted our Regional Franchise Manager, Mr RB.
RB was told to expect our call. He didn't answer. In fairness he did promptly ring us back, put up with our fearless leader's ranting in the background about the appalling service, lack of tracking, and the unauthorised leaving of our goodies at a 'servo', and said he'd ring the BP.
Well what do you know?! TAQ's parcel is at the BP!!
We would have liked to publicly thank Mr RB for his miraculous assistance in locating our customer's parcel, however given the fact that he was LAUGHING at us about the situation, kinda doesn't make us feel like being all that effusive with our love. Yes, apparently when Fastway lose a parcel, they find it funny. We do not.
RB, as stated on the phone, have the satchels we purchased yesterday collected. We will not be paying for them, nor will we be using them. We would, at this point, rather climb over a barbed wire, electrified fence, in the rain, than use Fastway 'services' ever again."
Reliable and Hassle Free? I don't think so
