Feedback System is a complete FAILURE

[djm_fibre]

I would like to stress my opinion on the complete failure of the ebay feedback system. As a business seller in all my seller adds i offer a complete refund or product replacement with no questions asked, weather it be postal damage, buyer not happy , whatever the case the option is to return the item and a full refund is granted. with offering a policy like this as  business owners in Australia have to by LAW, why is it that a buyer can still out of frustration post negative feedback ??? this is in no way a fair system to business owners who pay thousands of dollars in fees per year.

Also i would like to add that as a percentage on my sales alone only 55% of buyers have left feedback, so with this figure it is not an accurate reading on my seller performance.

Ebay needs to accomodate business sellers with new terms and conditions set out, as being a registered business is already has laws involved and is much differant to a public person selling an odd item here and there, that is where the feedback system creates confidence in buying from a stranger.

In my opinion being a business seller on ebay and with current laws and poilicies from ebay itself it is always a battle and very stressful to be able to trade efficiently. as a business seller the feedback system should be completly overhauled as a buyer is already assured of a secure purchase with current laws.

In summary the system in place is a complete failure and as a business owner i feel like a naughty school child when a complaint is handled by ebay itself.

Regards.

[kopenhagen5]

If it's the bonnet scoop, gotta say, it's listed as new not remanufactured. (nowhere in the listing as remanufactured)

Agree though, the feedback system needs to be overhauled.

[character_parties_aus]

I got a right doozy this week. Buyer sent me the wrong address when she purchased and the item was returned to me due to this. I let the buyer know and they promptly refused to pay any return postage when politely asked to,  demanded a full refund and left me negative feedback!. it was untracked but ebay wont remove the neg. I courteously let the buyer know and got penalised for it. Stupidity defined by both the buyer and ebay system. The buyer has now left three negs for the last 3 sales now for the same thing. Some people are beyond help.  I am now waiting for the claim. Although I doubt said buyer is smart enough to work out that bit.

[davidc4430]

'a complete failure'?

i think prime minister abbott was a complete failure and his replacement is very close to the same.

not sure i can put ebays feedback system in the same catagory as those two.

but i get your point.

[pacotrading]

Yes point it is the feedback system is really outdated nowadays as very small percentage of happy buyers come back to leave it, as buyers purchase from websites with out having to leave feedback, so the only ones who mainly use the feedback system are the peed of buyers or knee jerk reaction ones, so it tends to be lop sided nowadays.

[mydiyau]

Feedback system fails to expose serial scammers and extortionists. Anybody leaves more than 20% negative feedbacks should be investigated or send a warning to seller and give seller an option to cancel the transaction with a high risk buyer without getting a defect.

See my post on serial scammers, caught quite a few in the last two years from my buyers. When you get a negative feedback or very difficult buyer check their "feedbacks left" first, you could be dealing with a professional ebay scammer. Never drop your pants when facing a scammer. Expose them here and share your experience and blocked lists.

[englishrosegardens]

I still have 70 to 75% leave feedback for me.  A lot depends on the product sold, I find.

I don't care whether a business offers a full money back guarantee - if they waste my time by sending the wrong item or an item that's not described properly, I think I'm entitled to leave honest feedback to warn others what to expect.  It's the same with B&M's - if I don't get proper service from a store I don't see why anyone should have the right to gag me so I can't tell others about my experience.  

Too many businesses think that sloppy service is okay so long as they fix it later, but it's not.  They object when buyers waste their time but they have no qualms about wasting a buyer's time.  A buyer might miss out on a good buy elsewhere and it's extremely frustrating not to get exactly what you paid for.  How many people get so turned off they don't bother to return things but just wear the loss.  

Not saying it applies to the OP but a lot of online businesses operate on this principle nowadays.  Apparently a lot of bigger sellers never answer questions either because even though they may lose a sale they see it as an inefficient use of their time.  This has been the case for several years on ebay.

[mydiyau]

Brick and mortar stores don't have to deal with level of **bleep** ebay sellers face. "free postage" "full refund" "fees on postage" "6 months money back guarantee if paid with Paypal" "can't leave negative feedback to buyer" "cyber bulling with negative feedback" "ebay / paypal as judge / jury" etc

Not saying brick & mortar business are risk free from obnoxious buyers, some of them now operate on ebay. But it's a matter of scale, bargaining / purchasing power, level of warranty support from suppliers. We small businesses don't stand a chance on ebay with such tough operating conditions.

[character_parties_aus]

To me and to most people its a matter of whats fair and reasonable. I find most buyers and sellers fit this mold. Unfortunately ebays one size fits all approach to siding with the buyer basically all of the time simply causes resentment by sellers and opens them up to fraud by the few unfair and unreasonable people. The approach to me is a self defeating prophecy but is not going to change. So as a seller if you dont like it then you know what to do!

[pacotrading]

Ha worked as a delivery driver for a B&M store years ago, they had there share of customers from hell, i remember the sales staff would run and hide behind large screen TV s or behind refridgerators when those customers would enter the store. LOL