Feedback percentage, does it really reflect seller peformance

[etb321]

I got my first red dot for the year recently. It knocked me down from a 100% to 99%.  

Normally I run with a no questions asked refund policy but when a red dot appears out of the blue, without the buyer contacting me first, I'm happy to make an exception.

I checked the calculation, it's correct according to the formula but does the percentage really reflect my business performance?

A long, long time ago, when sellers could leave feedback and before the free postage fairy cast her illusion, if I sold 10 items, eight to nine buyers would leave feedback. So the feedback percentage was meaningful.

Now, present day, if I sell 10 items, I'm lucky if one to two buyers leave feedback. The calculation of the feedback percentage doesn't take into account my total number of sales. It's based on the one to two sales out of ten where the buyers leaves feedback.

Perhaps a more accurate formula would be :

= Total sales for the year/(Total sales for the year + Negatives)

[*casey*]

"I detest seeing negative communication through feedback"

without giving a seller a chance to rectify a problem

If the neg's left afterwards, then so be it.

[twyngwyn]

eBay Opens Door to Automatic Positive Feedback for Sellers (ecommercebytes.com)

[*casey*]

I left feedback yesterday for a   seller I buy from regularly and noticed:

Negative feedback left

I thought I was getting 6 knobs not 1 I can’t use just one at that price

Product too expensive

It’s my fault l bought the wrong one

Neutral feedback left

Your packing is ridiculous n I'm now have to clean up your rubbish

Just cancel the order

Didn’t fit

They work fine

[springyzone]

Yes, you have to wonder about the brain power of some people when they leave feedback like that.

Hopefully most buyers who bother to look can see right through it and ignore it.