Feedback percentage, does it really reflect seller peformance

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on โ15-07-2024 05:57 PM
I got my first red dot for the year recently. It knocked me down from a 100% to 99%.
Normally I run with a no questions asked refund policy but when a red dot appears out of the blue, without the buyer contacting me first, I'm happy to make an exception.
I checked the calculation, it's correct according to the formula but does the percentage really reflect my business performance?
A long, long time ago, when sellers could leave feedback and before the free postage fairy cast her illusion, if I sold 10 items, eight to nine buyers would leave feedback. So the feedback percentage was meaningful.
Now, present day, if I sell 10 items, I'm lucky if one to two buyers leave feedback. The calculation of the feedback percentage doesn't take into account my total number of sales. It's based on the one to two sales out of ten where the buyers leaves feedback.
Perhaps a more accurate formula would be :
= Total sales for the year/(Total sales for the year + Negatives)
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Feedback percentage, does it really reflect seller peformance
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on โ16-07-2024 12:44 PM
"I detest seeing negative communication through feedback"
without giving a seller a chance to rectify a problem
If the neg's left afterwards, then so be it.
Feedback percentage, does it really reflect seller peformance
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on โ16-07-2024 01:09 PM
Feedback percentage, does it really reflect seller peformance
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โ16-07-2024 01:29 PM - edited โ16-07-2024 01:31 PM
I left feedback yesterday for a seller I buy from regularly and noticed:
Negative feedback left
I thought I was getting 6 knobs not 1 I canโt use just one at that price
Product too expensive
Itโs my fault l bought the wrong one
Neutral feedback left
Your packing is ridiculous n I'm now have to clean up your rubbish
Just cancel the order
Didnโt fit
They work fine
Feedback percentage, does it really reflect seller peformance
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on โ16-07-2024 07:35 PM
Yes, you have to wonder about the brain power of some people when they leave feedback like that.
Hopefully most buyers who bother to look can see right through it and ignore it.


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