First "Request"

[notorious_guf]

Hi all, so I have just received my first "Request" & it's from someone who purchased 2 of the same item, very unusual in itself, but looking into the person's feedback given, out of 12 left, 7 are for item not received or poor quality product, 2 from 2 coming from within the month!

I know it's either a straight out lie, or since it's going to an office building, there is a slight chance the mail has been pinched or lost in a mail room.

My questions is simple, does eBay take into consideration the regular & excessive bad feedback a purchaser gives in these cases & if so, what is the best thing to say to eBay to encourage them to see through the customer lies?

Unfortunately it may all be in vain as unfortunately for the items I sell, I cannot offer tracking if I am to have any chance of selling anything & I have always accepted I'll take the eventual hit sometimes. It's just so dissapointing when the hit should have been stamped out of eBay a long time ago.

Thanks.

[lane-ends]

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@amber-eyed-girl wrote:

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AP does investigate if there are a number of reported missing items to one address or area...but they need to know about it (and it would therefore be genuine, if the buyer wanted it investigated).

.

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If its not registered it wont concern them if they believe buyer is just doing a dodgy as that as is a buyer / seller issue. So IF they investigate once they find no obvious issue in their service they are not going to anything further, not that they can.

Some dodgy buyers could be targeting items that are obviously sent untracked. Untracked can also mean genuine mistakes are made. I have received items then only been reminded of it when realizing it is tracked as delivered when doing my feedbacks much later. particularly when buyer buy lots of similar items.