First return request... I thought buyer-fault had the option to refuse?

[van_werkhoven]

I've had a request come through for a return on a clothing item. The reason for the return has been stated as 'wrong size or doesn't fit'. My understanding was that I had the option to not accept returns which were buyer-fault reasons like this (but am forced to accept IND cases as those are considered seller-fault) However, among the list of options I have, there is no option to decline return.

Did I understand it wrong? Am I forced to accept returns for wrong size etc? Any help on how to proceed or contest this? I don't know for sure right now but I expect the buyer has likely removed the tag, making the item worth less now than it was when I sold it. 

[i-love-my-sheep]

Emailling them is a complete waste of time because you get the lowest of the low drones. You might have better luck ringing them and speaking to a supervisor. At least a supervisor will read the messages between you and the buyer. Don't give up. It might take a few calls, but if you're persistant, they should remove it.