First return under new "November" rules- I admit I am a bit confused!

[rkxfamily]

 My very first entry in that lovely "returns" column that appeared late last year.

 Basically my buyer has received the item AOK but has purchased the wrong thing and that big juicy return button was the thing they turned to (naturally enough) when they wanted to fix it. I listed a 7' Tablet cover, its very cleary stated, they have an 8" tablet. Same brand wrong size. They are asking fo a return for "wrong size" and I have "no returns" as my listed policy.

 I have had a good read around here and eBay but I am unclear about a couple of thigs so here goes:

 - Have I just copped a "defect" for having a return request or is it only if it gets escalated?

 - I dont mind helping the person out and accepting a return but this is clearly 100% their error so must I lose the postage, the eBay and the PayPal fees or can I reasonably negotiate a partiale refund? IE I accept the item back and refund them minus the costs they caused? Or is that too reasonable? Lol.

 - I would like to just not accept a return at all but they havent done feedback and I guess they will "get me" in some way so I am will ing to play ball.

 Cheers

[rkxfamily]

 Thanks cpjs,

 I will take Jensmanchesters advice onboard. And yes, I definitley had "no returns" selected as my policy. 

 I have wriiten to the buyer asking whether he has opened the box as I dont mind doing a return if it doesnt actually cost me. I will approach it as gtx305 suggest and offer an "exception"  via messages if the guy is willing to cover my expenses. I think thats fair. I cant see why I should pay postage twice etc for their mistake.

 I have a feeling the buyer may just not respond though. I wrote yesterday acknowledging the return request and asking if it was opened and I have heard nothing so far. I can imagine a scenerario where they have in fact opened the sealed box and just decide to let it go rather than tell me.

Does anyone know if the open return just automatically closes at some point if they dont repond any further?

[jensmanchester-australia · Accepted solution]

Does anyone know if the open return just automatically closes at some point if they dont repond any further?

Yes it does close automatically. It is supposed to close automatically after about 30 days but a couple of mine have taken a couple of months before they are finally closed by ebay.