Free Postage Lables x 10

[alpescene20]

Hello I have been given 10 free postage labels but how do I access them?

When I print  a label I am still charged. Does anybody have any ideas or the same problem ?cheers

[sugar249]

who gave you 10 free postage lables.    What do the T&C's say?

[verna10verna]

yes I have the same problem, got 3 free labels last week, automatic when I went to purchase label, but this week being charged   Customer service have escalated, but no resolution after 24 hours.

[pnc75]

Same problem here too.