Full or partial refund

[mylittlejubjub]

Sold a skirt for $51.  Buyer has emailed me in regards to a damaged zipper that will cost $25+ to repair.

I checked the zipper on numerous occasions and found no problems whatsoever.   But the buyer is adamant.

If I thought there was a chance of the zipper being damaged I would immediately cough up the partial refund for repairs. But I'm not convinced. I immediately offered a full refund on the return of the item but buyer seems happy to have repairs done.

Where does this end?  What happens if the skirt is damaged / greatly altered by the repair process?

I felt a full refund was the safest route to travel.

Buyer has had a couple of partial refunds recently due to repairs.

Many thanks .....!

[languidlady49]

perhaps she's just too fat to fit the skirt and the zipper is straining to do up. Wouldn't suggest that to her though

[*crikey*mate*]

LOL - luv ya work languidlady. I was thinking the same but couldn't think of a politically correct way to say it, so I refrained.

[*crikey*mate*]

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@cuddles_01au wrote:

yes soap or a candle both work 🙂

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thanks for that. I never knew about the candle.

[k1ooo-slr-sales]

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@languidlady49 wrote:

perhaps she's just too fat to fit the skirt and the zipper is straining to do up.

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gonna need more soap !          

Spoiler

its a play on the classic line from Jaws "youre gonna need a bigger boat http://www.youtube.com/watch?v=8gciFoEbOA8