Getting sick of ebay

[biancajane94]

Hi there.

So I sold this $8 watch and it was lost in the mail. The buyer didn't pay for insurance but I offered him a refund anyway. He refused that and says he would like a replacement. I told him 4 times that I am not a shop and do not have any replacements. He just couldn't understand that. Now he says he will report me.

Is this fair?

I am getting so sick of ebay and how many problems arise.

Thanks

[putney32]

just refund him via the tab on your PayPal account page.

[biancajane94]

I do not want to refund him as he will report me anyway

[***super_nova***]

I do not want to refund him as he will report me anyway

he cannot "report" you if you refund through the refund link in your PP account.  There is nothing to report about accept item not received, but the moment you refund that is not possible.  So do it NOW, refund the whole amount including postage.  If you do not, he will make claim and get the full refund anyway.

[*sparklz*]

Whether you refund or not, they will more than likely neg you any way as you can not replace it.

If they do neg you call ebay and get them to read the messages and they MIGHT remove the neg feedback.

Let them report you as there is nothing they can report you for anyway.

ebay will just tell them they have contacted you just to please the buyer, even when they don't.

[thesoulyearns]

One thing eBay/PP could look into is to have their staff automatically (after checking) remove negative feedback when an item is fully refunded through being lost in the post or something out of the seller's control. As a seller, to have that peace of mind and cooperation from eBay/PP would help with seller confidence (and less complaints here) in the long run.

[the3coopers]

One thing eBay/PP could look into is to have their staff automatically (after checking) remove negative feedback when an item is fully refunded through being lost in the post or something out of the seller's control. As a seller, to have that peace of mind and cooperation from eBay/PP would help with seller confidence (and less complaints here) in the long run.

That would actually create a massive loophole for shonky sellers.

They could put up an auction, then refuse to sell to the winner... but do it by pretending to "post" the item, pretend it was lost in the post, then refund the buyer. In this kind of situation, the buyer deserves to be able to leave non-positive feedback to warn future potential buyers.

[the-kazbar]

For items that I send by courier (AAe), if an address is too rural for them then they will only deliver as far as the local PO which work out the same as if you used your PO box address..

But anyway that is all just academic anyway because if the seller cannot even reply to you then you really don't want to trust them with deliverying an as described product.

As soon as you are able I would open a PP dispute 🙂

[i-once-was-bump]

(I think the-kazbar has posted on the wrong thread, I know which thread they are referring to in their post.:^O)

Back to this thread, could a buyer start a Non Performing Seller Dispute if they don't receive the item even if given a full refund?

[***super_nova***]

Back to this thread, could a buyer start a Non Performing Seller Dispute if they don't receive the item even if given a full refund?

The general consensus seem to be that eBay do nothing about non performing seller reports; even when seller flatly refuses to sell.   I imagine in this case it cannot be proved one way or another if the OP sent the item.  But there is no doubt, the OP has to refund the whole amount paid.

If she gets NEG she just has to answer:  item lost in post, full refund given.  But I do not think eBay would remove a NEG in this situation; the buyer has a right to be unhappy about not getting their item.