HELP Buyer paid before I could send invoice with adjusted postage cost

[Anonymous]

Hi folks, I had a buyer ask me if I could express post an item I had listed so it could arrive on time for Christmas. I said that I could as long as they paid for the extra express postage cost. She said she was happy to but before I could adjust my postage cost on my listing and invoice, she had already purchased the item and paid for it using paypal. This was under the old postage cost so she now owes me the difference of $9 in postage cost.

What would you guys advise me to do? I've already sent her a polite email explaining the situation. Do I just advise her to send me the extra $9 to my paypal acc or should I refund what she has already sent me?

Thanks and happy Christmas to all

[twyngwyn]

you could get her details & ring her & send her a Paypal invoice for the extra

[***super_nova***]

call her, and send her her your PP email and ask her to send you the $9 asap.  Hope you are both in the "express zone" and if posted tomorrow she should have it on Monday.

[Anonymous]

Thanks for the help guy. I've called her to explain and I sent her another invoice for $9. However she still also has the invoice of $29 I sent earlier. How do I cancel my first invoice?

[twyngwyn]

well, if the total is $38 then she needs to pay both

[Anonymous]

Everything has been figured out. Thanks for all the help! That was my FIRST EVER sale on ebay! B-)

[twyngwyn]

then, well done....you've had a baptism of fire & survived 🙂

[rkwm888]

you should get your postage prices right, big difference sending a parcel for $5....if the buyer hadnt asked for express postage you would have to send the parcel for $5.....that was the listing $5 postage in a 3kg satchel express platinum satchel

[thecatspjs]

Woo Hoo !! Welcome to selling wreck611 🙂

[Anonymous]

Thanks all. A bit of a shaky start but here's hoping it gets easier. Praying the item arrives more smoothly than the sale!

@rkwm888

I most definitely need to. I was still fiddling around with revising my postage when the buyer made payment. It was originally suppose to be $5 Standard Postage. Still got much to learn!