10-02-2019 10:27 PM - edited 10-02-2019 10:28 PM
I have asked this question here and with ebay, but have never recived the anwser that answered my question.
PLEASE HELP!!
I have been selling on here for a few years and just recently I have noticed that no one can add items to the cart and request a invoice for conbined postage.
I always offer true combined postage, but have recently tried a dummy sale and I'm nit given the option of asking for a combined postage invocie.
Please let me know if Im missing something 🙂
TIA
on 11-02-2019 02:11 AM
Personally I really do not have any other suggestions that have not been made among the numerous responses members have already given on your earlier posts
I have not had the issue personally so I don’t have a first hand suggestion
Have you spoken with a supervisor at eBay ?
on 11-02-2019 06:38 AM
on 11-02-2019 07:20 AM
I sold two items a couple of days ago and sent a combined invoice. The buyer had problems getting the "request total" button at first, and it was discovered that they were using a phone or phone ap. Once they went to their laptop, no problem.
Also, you have to have it selected in your site preferences that you offer combined payments.
on 11-02-2019 07:29 AM
Go to Account/site preferences/postal preferences/offer combined payments..make sure it says "yes" if not "edit" and change to "yes"
Buyers using phones or the phone ap will not get the "request total" button, they need to use a desktop or laptop to access it.
on 11-02-2019 08:02 AM
on 11-02-2019 11:28 AM
I agree.
Its so frustrating that they can not give me a answer.
I dont mind doing refunds, but it puts a lot of people off.
on 11-02-2019 11:33 AM
I do have it selected , but it makes no difference.
I have gone onto a different account on the PC and when I visit my store and open a item, it gives me the usual Buy it Now or add to cart. When I click on either it takes me to the next page but thats where it all falls apart. The option to ask for a combined invoice is no longer there.
on 11-02-2019 11:56 AM
on 11-02-2019 12:50 PM